Director of Product, Omni Channel Experiences

YUM! Brands, Inc.•Plano, TX

63d•$160,400 - $220,000

About The Position

The Director of Product Management will play a pivotal role in shaping the future of YUM Connect's guest experience. You'll oversee the development and execution of our Omni-Channel Experience Platform, ensuring a seamless and personalized journey for our guests across all touchpoints. By collaborating closely with design, engineering, data science, operations, and marketing teams, you'll unlock new revenue streams and enhance guest engagement.

Requirements

10+ years of product management experience, with 4+ years leading product teams; experience in multi-channel consumer technology, retail, or restaurant platforms strongly preferred.
Proven success delivering complex, platform-based products that drive measurable impact across multiple channels.
Deep expertise in one or more of the following: menu management, loyalty systems, pricing and promotions, personalization, or marketing technology.
Strong leadership and collaboration skills, with the ability to influence and partner with cross-functional teams.
Analytical mindset with experience in data-driven decision-making and a passion for continuous improvement.
Excellent communication and presentation skills, with the ability to articulate complex ideas clearly.
Bachelor's degree in Business, Computer Science, or a related field; Master's degree is a plus.

Nice To Haves

Experience in the restaurant or hospitality industry is highly preferred.

Responsibilities

Lead the vision, strategy, and execution of the Omni-Channel Experience Platform, ensuring a consistent and personalized guest experience.
Manage core capabilities including Menu Management, Loyalty, Pricing, and Promotions, acting as the connective tissue between marketing, operations, and technology.
Partner with cross-functional leaders to create frictionless guest journeys across web, mobile, kiosk, drive-thru, and third-party delivery channels.
Identify and unlock new revenue and engagement opportunities through innovative product strategies.
Drive the product roadmap, prioritizing features and enhancements based on business needs and customer feedback.
Collaborate with design and engineering teams to ensure a high-quality, user-centric product experience.
Stay updated on industry trends and best practices, incorporating them into our product strategy.
Conduct market research and competitive analysis to inform product decisions and positioning.
Foster a culture of data-driven decision-making, utilizing analytics to measure and improve product performance.
Mentor and guide the product management team, fostering a collaborative and innovative work environment.