About The Position

As Director of Product Management, Core Modernization, you will lead a team comprised of more than 30 Product Managers and Analysts, and work in close collaboration with cross-functional stakeholders including engineering, the program office, business clients, internal and external partners within a complex matrixed program organization. Established and active employee resource groups Drive Modernization Strategy: Lead the vision and roadmap for Core Modernization, transitioning legacy systems into scalable, AI-driven architectures that align with enterprise goals. Advance the Operating Model: Serve as a change agent to evolve the Product Operating Model, ensuring the organization is structured for rapid, iterative delivery using latest AI capabilities. Cultivate Talent: Build and mentor a high-performing team through active coaching, succession planning, and a culture of collaborative innovation.

Requirements

  • Bachelor's degree or combination of experience and education
  • 12+ years of Product Management experience
  • 6+ years of experience hiring, managing, and developing both individual contributors and leaders
  • Experience engaging at an executive level internally with cross-functional groups
  • Critical thinking/analytical leadership experience
  • Experience presenting to senior executive audiences.
  • Experience working in a matrixed team structure and influencing across product areas
  • Proven leader in strategic product management and large-scale program delivery, driving innovation from development through deployment.
  • Extensive experience implementing and scaling AI solutions that enhance customer and agent experiences and deliver measurable value.
  • Skilled in communicating a compelling vision, inspiring collaboration and creativity among cross-functional, matrixed teams.
  • Expert at identifying opportunities for operational excellence and influencing without direct authority.

Nice To Haves

  • Holds a Master's, MBA, PhD, or equivalent experience.

Responsibilities

  • Lead the vision and roadmap for Core Modernization, transitioning legacy systems into scalable, AI-driven architectures that align with enterprise goals.
  • Serve as a change agent to evolve the Product Operating Model, ensuring the organization is structured for rapid, iterative delivery using latest AI capabilities.
  • Build and mentor a high-performing team through active coaching, succession planning, and a culture of collaborative innovation.
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