Director of Product Management

Vibes•Chicago, IL

5h•$150,000 - $180,000

About The Position

We are seeking a Director of Product Management to lead strategy and execution for our Connect platform, a core component of our carrier, partner, and customer ecosystem. This role is accountable for defining product vision, driving delivery, and ensuring the platform meets the highest standards for scalability, reliability, compliance, and customer value. The Director will oversee a portfolio of platform capabilities spanning carrier integrations, messaging infrastructure, onboarding and provisioning workflows, policy enforcement, analytics, and APIs. This position requires close collaboration with Engineering, Compliance, Messaging Ops, Sales, and Developer Relations to deliver products that support sustained growth and operational excellence.

Requirements

8–12+ years of experience in Product Management, including leadership roles overseeing complex platform or infrastructure products.
Demonstrated experience in regulated or partner-driven ecosystems such as aggregators, CPaaS, telecommunications, payments, or similar domains.
Proven ability to deliver products that operate at scale and under external operational constraints.
Strong understanding of API-first platforms, distributed systems, and platform economics.
Experience managing products where reliability, compliance, and operational discipline are critical.
Ability to synthesize technical, regulatory, and commercial considerations into clear product direction.
Effective people leader with experience building and mentoring high-performing product teams.
Strong executive communication skills, with the ability to clearly articulate strategy, risks, and tradeoffs.
Demonstrated ability to influence across functions and drive alignment in complex organizations.

Nice To Haves

Experience with A2P messaging, RCS, SMS, MMS, or global carrier ecosystems.
Experience supporting self-serve or product-led growth platform models.
Prior collaboration with Developer Relations or partner enablement teams.

Responsibilities

Define and own the long-term product strategy and roadmap for the Connect platform, aligned with business objectives and market needs.
Balance customer requirements, carrier constraints, technical feasibility, and revenue impact in prioritization decisions.
Establish clear success metrics for platform performance, reliability, and adoption.
Partner with Compliance and Messaging Ops to translate carrier policies, technical specifications, and certification requirements into actionable product requirements.
Ensure the platform supports efficient onboarding, audit readiness, and ongoing compliance enforcement.
Monitor changes in carrier policies and market conditions, proactively incorporating them into product planning.
Lead product development for platform services including APIs, provisioning, policy management, analytics, and reporting.
Ensure a consistent, high-quality experience for internal teams, external developers, and integration partners.
Advocate for strong developer experience while maintaining platform security, integrity, and carrier trust.
Build, lead, coach, and develop a team of Product Managers across Connect and infrastructure-adjacent domains.
Partner with Engineering to deliver reliable, scalable releases on predictable timelines.
Apply data-driven decision-making throughout discovery, delivery, and post-launch evaluation.
Serve as the primary product representative in cross-functional planning and executive discussions.
Communicate product priorities, tradeoffs, and timelines clearly to stakeholders at all levels.
Build alignment across Product, Engineering, Sales, Customer Success, Messaging Ops, and external partners.