Director of Product, Core Experience

Super.com

21d • Remote

About The Position

We’re hiring a Director of Product, Core Experience to own the strategy, roadmap, and outcomes for a new cross-vertical “Core Experience” area that sits across Travel, Fintech & Earnings, and key infrastructure teams. This is not a new product vertical or a reorg—it’s a focused way to align end-to-end member experience, shared OKRs, and decision-making across teams that cut across surfaces and journeys.
Reporting directly to the SVP, Product & Design, you’ll lead a portfolio of Mission Aligned Teams (MATs) and product leaders working on things like homepage and membership value, value-add experiences, payments, common components, customer & agent success, reputation, and new vertical incubation. You’ll be accountable for clarifying experience-level priorities, reducing coordination overhead, and ensuring we ship cohesive, high-quality experiences that drive acquisition, activation, engagement, and retention across Super.com.
If you’re excited by cross-cutting problems, enjoy operating at both strategy and execution, and want to shape how millions of members experience Super.com across products and surfaces, this role gives you outsized ownership, visibility, and scope.

Requirements

• 10+ years of experience in B2C product management, ideally in consumer tech, fintech, travel, membership/subscription, or marketplace products, with a track record of meaningful business impact.
• 3–5+ years managing multiple product managers and/or multiple product teams, including responsibility for performance, coaching, and career development in a fast-paced environment with 1M+ users.
• Experience with cross-vertical or platform-style work, where you’ve owned shared surfaces, systems, or journeys that span multiple business lines, and had to balance local vs. global priorities.
• Strong command of experimentation and analytics, including defining success metrics, partnering on instrumentation, and using tools like Amplitude, data warehouses, and A/B testing frameworks to inform strategy and iteration.
• Executive presence and communication skills—you’re comfortable presenting strategy, insights, and trade-offs to SVPs, GMs, and cross-functional leaders, and you can influence without relying on authority.
• Bias for action and comfort with ambiguity, paired with a structured, truth‑seeking mindset; you can move quickly while still bringing clarity, alignment, and high-quality outcomes to the work.
• Ability to collaborate deeply with Design, Engineering, Data, Growth, Ops, and Support, and to represent the voice of the customer and the business in complex trade-off decisions.

Nice To Haves

• Experience in fintech, travel, or membership/subscription models; prior work on payments, membership value surfaces, support tooling, or platform/shared component teams.

Responsibilities

• Own Core Experience strategy and OKRs – Define, drive and deliver on the vision, strategy, and success metrics for the Core Experience area, aligning to company-level OKRs and vertical goals while clarifying what “great” looks like for cross-vertical experiences.
• Lead a portfolio of cross-vertical teams – Oversee multiple MATs and product leaders working on homepage, value-add, membership & credits, payments, shared components, customer & agent success; ensure each team is solving the right problems with the right level of urgency.
• Run Core Experience operating rhythms – Lead shared strategy reviews, OKR planning, and business reviews for this group, creating simple, repeatable ways to align decisions and trade-offs across verticals, while keeping vertical leaders focused on their core outcomes.
• Shape the experience roadmap and portfolio – Build and maintain a unified roadmap for major cross-cutting experience bets (e.g., membership value surfaces, shared flows, support experiences, reputation levers), sequencing work to reduce friction, improve coherence, and unlock new growth.
• Raise the bar on quality and consistency – Partner closely with Product Design, UXR, and Engineering to ensure experiences are usable, consistent, and “magical,” with clear quality bars and guidelines across surfaces and verticals.
• Drive measurable business impact – Own experience-level metrics such as conversion, activation, engagement, retention, support/contact rates, and NPS within your domain; define the right KPIs, instrumentation, and experimentation plans with Data and Growth.
• Lead and develop product talent – Manage and mentor PMs and/or MAT leads, helping them grow their craft, operate effectively in ambiguous spaces, and deliver meaningful business outcomes. Build a culture of ownership, clarity, and high-quality execution.
• Be the connective tissue across leadership – Act as a key partner to GMs, vertical product leaders, Design leadership, and Engineering leadership, ensuring Core Experience work is sequenced correctly, dependencies are managed, and the broader organization understands what’s happening and why.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed