Director of Private Duty Strategy

LCS Senior Living•Des Moines, IA

52d•$128,000 - $160,000

About The Position

The Director of Private Duty Strategy is responsible for leading and executing the strategic direction of the private duty healthcare business line across LCS Life Plan Investment communities. This role will oversee existing home care programs, support community-level directors, and spearhead the development and launch of new private duty services in Independent Living, Assisted Living, and Memory Care settings within LCS Life Plan Investment communities. Experience is Everything. At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

Requirements

Bachelor's degree in Healthcare Administration, Nursing, Business, or related field, or equivalent experience required.
Minimum of 7-10 years of experience in home care, private duty, or senior living operations.
Strong understanding of healthcare regulations and licensing across multiple states.
Proven ability to lead cross-functional initiatives and manage complex projects.
Excellent communication, consulting, and relationship-building skills.
Financial acumen and experience managing P&L for healthcare services.

Responsibilities

Evaluate and enhance existing private duty programs.
Develop and implement a scalable strategy for launching home care services in Life Plan Investment communities without current offerings.
Create a comprehensive launch toolkit to support new program implementation, including licensing, staffing models, and operational workflows.
Research and maintain up-to-date knowledge of state-specific regulations and licensing requirements for home health care.
Ensure all programs meet regulatory standards and maintain compliance across jurisdictions.
Serve as a strategic consultant to on-site Directors of Home Care at each community.
Provide guidance, best practices, and operational support to ensure consistency and quality across programs.
Monitor and analyze the financial performance of private duty programs.
Develop performance metrics and reporting tools to track success.
Address and resolve escalated customer complaints with professionalism and empathy.
Implement feedback mechanisms to continuously improve service delivery.