LN Venues, Director of Premium Sales and Service
About The Position
The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.
Requirements
- Bachelor's degree in sports/entertainment management, business or related field is required
- Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing
- A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
- Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
- Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
- Highly motivated, naturally assertive, with a positive attitude
- Excellent organizational and time-management skills
Nice To Haves
- Prior experience with Archtics and KORE/Salesforce.com is a plus
Responsibilities
- Responsible for establishing, nurturing and maximizing positive relationships with existing members and annually renewing their full season memberships via all touchpoints- calls, emails, seat visits and events
- Design, present and execute annual proposals to existing premium clients and referrals
- Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts
- Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation
- Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations
- Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations
- Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes
- Report directly to the Regional Director
Benefits
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH: 401(k) program with company match, stock reimbursement program
- FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS: Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Performing Arts, Spectator Sports, and Related Industries
Number of Employees
5,001-10,000 employees
