LN Venues, Assistant General Manager
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations, financial performance, and team leadership at Koko’s Bavarian. This role is highly operational and people-focused, with accountability for service execution, labor management, inventory discipline, and maintaining brand standards in a fast-paced, high-volume environment. The AGM is a floor-forward leader who coaches managers and hourly teams, ensures exceptional guest experiences, and helps drive profitability through disciplined execution of systems, standards, and KPIs.
Requirements
- 3–5+ years of restaurant management experience in a full-service, high-volume environment
- Strong working knowledge of labor models, scheduling, and cost controls
- Proven ability to lead teams through busy service periods
- Comfortable working nights, weekends, and holidays
- Strong communication, organization, and problem-solving skills
- Ability to stand and walk for extended periods
- Lift up to 40 lbs
- Navigate busy service environments safely and efficiently
Nice To Haves
- Experience with beer-forward or bar-heavy concepts strongly preferred
Responsibilities
- Lead daily service periods, ensuring consistent execution of food, beverage, and hospitality standards
- Actively manage the floor during peak periods (nights/weekends), resolving guest issues in real time
- Uphold cleanliness, safety, and facility standards across FOH, BOH, and public spaces
- Ensure compliance with all health, safety, and alcohol regulations (TABC)
- Hire, train, coach, and develop managers and hourly team members
- Reinforce a culture of accountability, hospitality, and teamwork
- Lead pre-shift meetings, service recaps, and ongoing performance feedback
- Support performance management, corrective action, and scheduling discipline
- Execute weekly labor planning and scheduling to meet sales forecasts and labor targets
- Support inventory management, ordering, and cost controls (food, beverage, supplies)
- Understand and help manage key KPIs including: Labor % (FOH & BOH) COGS % Contribution Margin Guest counts, average spend, and sales mix
- Assist GM with weekly reporting, variance explanations, and action plans
- Ensure accurate timekeeping, tip compliance, and payroll submissions
- Maintain ordering, receiving, and invoice accuracy
- Support POS accuracy, menu updates, and operational rollouts
- Ensure adherence to company SOPs and brand standards
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
