Director of Premium Hospitality - Lumen Field

Compass Group•Seattle, WA

58d•$110,000 - $115,000

About The Position

As the Director of Premium Hospitality, you will be responsible for managing the Premium department (Suites, Catering and Group Sales) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

Requirements

5+ experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s degree in hospitality management is preferred

Responsibilities

Overseeing all aspects of premium operations
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
Driving engagement within the premium department
Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
Building relationships with regular guests and suite holders
Partnering with the culinary team to oversee the development of menus for all premium spaces
Setting up and ensuring the consistent use of the Suites Management System for the premium department
Ensure the availability of printed collateral to support promotions and premium offer communication
Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards
Overseeing annual suite holder tastings in partnership with the culinary team
Attending BEO meetings to plan for upcoming events
Working in partnership with other departments to ensure accurate completion of the requisition process
Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
Ensuring compliance with all Payment Card Information rules
Conducting progressive coaching with team members
Completion of monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Managing team member breaks
Overseeing recruitment activities for team members
Holding pre-shift meetings to set the tone for events
Support location ‘Keys to the Future’ activities to develop future leaders
Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
Overseeing service standards during events to ensure a high standard of guest experience
Ensuring accurate end of month inventory completion
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing the onboarding of new management employees in line with our #bestdayever process
Monthly safety training conducted for team members
Managing team member scheduling in line with demand forecasts
Other responsibilities and duties as assigned
Supporting other locations/properties as needed