Director of Hospitality

French Lick Resort • Buffalo, NY

6d

About The Position

Delaware North Gaming is hiring a Director of Hospitality to join our team in Buffalo, New York. As the Director of Hospitality, you will be responsible for driving initiatives across all gaming properties to enhance guest service standards and deliver a world-class experience. If you are passionate about creating exceptional guest experiences and have a proven track record of leadership in hospitality or gaming, we invite you to apply and make a meaningful impact across our properties.

Requirements

• Minimum of 10 years of senior-level casino operations management experience overseeing multiple properties, with a proven track record of achieving and maintaining prestigious 4-Diamond or 4- and 5-Star status, ideally within high-end, resort-style casinos
• Extensive experience managing multi-outlet operations, including guest-facing amenities such as restaurants, spas, entertainment venues, and other high-end services, ensuring seamless, elevated guest experiences across all touch-points
• Expertise in process and procedure development, with a demonstrated ability to effectively implement and monitor best practices across various departments
• Proven ability to lead through influence, fostering a collaborative and results-driven culture to drive operational excellence and exceptional service outcomes

Nice To Haves

• Bachelor's degree in hospitality management, hotel administration, food and beverage management, or a related field strongly preferred

Responsibilities

• Lead the development and execution of strategies to enhance guest experiences across gaming properties, with a strong focus on VIP service and maintaining consistency in service delivery
• Utilize data-driven insights to identify opportunities, prioritize initiatives, and implement strategies that improve guest satisfaction and drive business performance
• Foster collaboration across properties and subsidiaries to align service strategies, share resources, and leverage insights for improved efficiency and consistency
• Develop and implement training programs and refine Standard Operating Procedures to ensure team alignment with service standards, operational best practices, and a culture of service excellence
• Present innovative, data-backed solutions to leadership, proposing creative strategies to continuously elevate guest service and operational efficiency

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees