Dir. Practice Operations

The US Oncology Network•Wichita, KS

23h•Onsite

About The Position

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Director of Operations to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends. As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients’ lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK’s partnership with the US Oncology Network, one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including: Medical Health Care Dental Care Vision Plan 401-K with a matching component Life Insurance Short-term and Long-term disability FSA and HSA Legal Insurance Competitive Paid Time Off Plan Wellness & Perks Programs What does this position entail? The Director of Operations provides enterprise level leadership and strategic oversight for all nonclinical aspects of practice operations, including medical support services, administrative functions, laboratory, and diagnostic imaging services. This role partners closely with the President, Executive Director, and the Leadership Team to drive operational excellence, financial performance, and sustainable growth through both short and long range planning. The Director of Operations continuously evaluates and evolves practice strategies to ensure alignment with organizational goals, changing market dynamics, and patient care needs. The role is accountable for maintaining high standards of quality, safety, and service delivery while ensuring full compliance with all federal, state, and local regulatory requirements. The Director of Operations oversees the day-to-day operations of CCK and its managed entities, excluding activities that directly involve the practice of medicine. This includes full operational responsibility for laboratory and diagnostic imaging services, ensuring efficiency, regulatory compliance, and integration with broader practice operations. This leader serves as a key advisor to executive leadership on operational performance, risk management, and growth initiatives, and is responsible for fostering a culture of accountability, continuous improvement, and patient centered care. The Director of Operations supports and upholds the US Compliance Program, including adherence to the Code of Ethics and Business Standards.

Requirements

Bachelor’s degree.
Minimum seven (7) years of experience in healthcare management and operations, including at least five (5) years in a managerial capacity with experience coaching, developing, and managing staff.
Technical and Functional Expertise: Possesses up to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.
Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.
Attract, coach and develop talent: Attracts high caliber people, accurately assesses strengths and development needs of employees; gives timely, specific feedback and helpful coaching; provides challenging assignments and opportunities for development.
Leads Courageously: Steps forward to address difficult issues; puts self on the line to deal with important problems; takes ownership.
Champion change: Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
Provides direction: Identifies goals and vision for team; guides individuals and teams toward priorities; clarifies roles and responsibilities of others; coordinates resources and arranges organizational systems to meet objectives.
Negotiates effectively: Demonstrates ability to effectively facilitate parties toward a "win win" agreement; identifies key players; defines objectives, significant issues, and shared interests; determines motivational drivers and potential obstacles for all parties; communicates effectively; gains results without either party losing face.

Responsibilities

Provide enterprise operational leadership for all nonclinical functions, including administrative services, diagnostic imaging, laboratory operations, managed entities, and research.
Design and maintain an effective organizational structure; recommend refinements to the President and Executive Director to support strategic and operational goals.
Establish, implement, and ensure consistent execution of operational policies, procedures, and internal controls to promote effective communication, information flow, and accountability.
Partner with executive leadership to translate organizational strategy into operational plans, goals, and measurable outcomes.
Monitor business conditions, operational performance, and capacity requirements; proactively advise leadership on risks, opportunities, and resource needs.
Oversee operational systems, infrastructure, and technology solutions to support practice wide activities and evolving business requirements.
Ensure appropriate staffing coverage within budgetary guidelines; collaborate with practice leaders to adjust staffing plans in response to daily operational needs.
Develop, manage, and adhere to capital, financial, and labor budgets; exercise disciplined financial and expense management.
Direct preparation and analysis of management reports and performance metrics to support executive decision-making.
Lead the development, expansion, and coordination of new office locations and operational initiatives.
Recruit, develop, and lead practice managers and operational leaders to build a high performing management team.
Maintain compliance with all federal, state, local, and organizational requirements, including adherence to the US Compliance Program, Code of Ethics, and Business Standards.
Foster strong relationships with internal stakeholders and external partners in support of operational objectives.
Perform additional duties and strategic initiatives as assigned.