Director of Portfolio Operations

Aramark • New York, NY

13d • $137,500 - $170,000

About The Position

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. Our team is driven by a commitment to serve seriously delicious food with world-class hospitality. We are a group with passion and integrity at our core. We are kind and genuine, we are intelligent, creative, and ambitious. We are serious about our craft, but don’t take ourselves too seriously. While striving to be the best, we never lose sight of the importance of having fun. What we are looking for are good people – those who are genuinely hospitable, strive for excellence, enjoy learning, and share our passion for food and hospitality.

The Director of Portfolio Operations is responsible for developing and managing strategic relationships with key national accounts. This role involves driving sales growth, ensuring customer satisfaction, achieving revenue targets and client relations. The ideal candidate will have a strong operational background, excellent leadership skills, and the ability to work collaboratively across various departments. This individual is responsible for the day-to-day operations in conjunction with the on-site General Managers for locations within the client family.

Requirements

• Bi-lingual in English & Spanish a plus
• 5-10 years of experience as a District Manager level or equivalent preferred including P&L responsibility within the hospitality, retail, or food and beverage industries
• Bachelor’s degree is generally required to be successful; advanced degree in business or related field is desired
• Demonstrated leadership and team management skills with a broad knowledge of management practices, business judgement and client/consumer interaction.
• Confirmed ability to hire, assess, develop, and grow hard-working talent
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities with contract terms and conditions to address operational issues
• Established communication and teamwork skills to work with all levels within the organization from the front-line associate through senior leadership
• Strong customer focus and relationship-building capabilities
• Strategic thinking and problem-solving abilities
• High level of integrity and professionalism
• Ability to work independently and as part of a team
• Must be able to create systems and processes to manage remotely
• Willing to travel up to 25%

Responsibilities

• Manage and guide the activities of your management team
• Set the strategic/tactical direction for each account
• Develop and implement portfolio strategies for increasing sales and profits through national client
• Create, build and maintain positive business relationships with Aramark's current and prospective clients
• Grow existing annual customer revenues by adding new products and services, adding new locations and price increases
• This individual will be charged with the overall account development, including proposals for expansion to sites served and services provided.
• Responsible to manage both client and Aramark budgets.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees