Director of Performance Analytics - Global Specialty

The Hartford•Charlotte, NC

51d•Hybrid

About The Position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Data Science & Analytics Performance Analytics group is seeking a Director to shape and drive the vision and strategy for data and performance analytics in Global Specialty. This role will lead a team to cultivate the culture of data-driven decision-making, accountability, and active measurement of strategic growth, productivity and efficiency initiatives. As a leader on the global Specialty Performance Analytics team, this position will lead a small team of 4 to create innovative solutions, understand trends, and develop actionable insights for the organization. This role is highly visible within Data Science and to business segment leadership, requiring both a mastery of detailed business analysis and the ability to clearly communicate to higher levels of the organization. As an expert resource for business segment executives, this leader will monitor trends within various lines of business (Financial Lines, Primary & Excess Casualty, Property, Commercial Auto, Inland & Ocean Marine, Environmental, Bond, Livestock, Energy, Credit & Political Risk) reporting findings to the leaders of Global Specialty. The role will require strategic planning and the development of a high performing team. Essential to success will be the ability to build strong, trusted relationships with Product, Actuarial, Claims, Finance, Strategy and Enterprise Data Services. The candidate must effectively communicate technical data and analytic results to a diverse audience and be a proven leader and strategic thinker. This leader will also hold the responsibility of partnering with Transformation & Chief Operating Office to identify areas of opportunity, contribute to initiative analytic development, and support the implementation of innovative analytic solutions that enhance performance and operational efficiency. The ideal candidate… Has Global Specialty business domain knowledge Has foundational knowledge of insurance products, claims coverage, actuarial concepts and common KPI's Influence without authority Challenges status quo, asks probing questions to get key information from business partners, builds strong partnerships, and helps lift the analytical capabilities of the organization Is adept at guiding and coaching teammates toward achieving superior results Is solution oriented and driven to investigate problems, good with ambiguity Is curious, collaborative, and eager to learn new things Has working knowledge of analytical, visualization, data manipulation and reporting tools Has business analytics skills and can translate the story to business partners Can quickly gain knowledge of the GS business from both Underwriting and Operational perspectives

Requirements

5+ years of data analysis experience including identifying patterns in data and root cause behind perceived trends and anomalies using analytical and data visualization tools (e.g. Excel, Tableau)
2+ years' experience leading, guiding, coaching, teaching and influencing an analytics team to deliver on team goals and responsibilities.
2+ years' experience building working relationships with business partners and bring groups together to solve problems; consultative mindset
Creative problem solving and curious mindset with a passion for delivering outcomes
Strong analytical experience
Effective written, verbal communication and story-telling skills
Knowledge of data warehousing / relational database concepts and foundational experience with SQL
Foundational knowledge of insurance products, coverages, common metrics, & actuarial concepts
Ability and desire to learn GS business products, systems, processes and procedures
Creative, innovative and a critical thinker - thinks "out of the box" and considers new ways of analyzing data
Adept at researching and independently learning about new subject areas

Nice To Haves

Has Global Specialty business domain knowledge
Has foundational knowledge of insurance products, claims coverage, actuarial concepts and common KPI's
Influence without authority
Challenges status quo, asks probing questions to get key information from business partners, builds strong partnerships, and helps lift the analytical capabilities of the organization
Is adept at guiding and coaching teammates toward achieving superior results
Is solution oriented and driven to investigate problems, good with ambiguity
Is curious, collaborative, and eager to learn new things
Has working knowledge of analytical, visualization, data manipulation and reporting tools
Has business analytics skills and can translate the story to business partners
Can quickly gain knowledge of the GS business from both Underwriting and Operational perspectives

Responsibilities

Strategic Planning; building and management of Performance Analytics Roadmap
Maturing internal Operational Routines and ceremonies; while fostering collaboration
Managing a team of 4
Build analytical frameworks, including dataset creation/enhancement, tooling, and automation to enable deeper and faster analytical delivery
Create and enhance performance and process metrics, leveraging a deep understanding of end-to-end performance of critical process and business objectives
Perform intermediate level analytics, including but not limited to correlation, regression, external influences, and leading & lagging indicators to understand emerging trends, identify root causes, and drive meaningful improvement
Synthesize and translate results into a compelling narrative to explain complex analytical work and associated recommendations to business senior leadership
Build trusted partnerships with key stakeholders and senior business leaders and developing ongoing business insights
Support Underwriting strategies to improve operational results and address emerging trends
Develop an understanding of GS data assets, combining data from multiple disparate sources as required
Create and refine performance analytic tools for PA team usage
Respond to ad-hoc project and analytic requests and data queries and assign to team as appropriate