Director of People Operations

SOL Mental Health•Denver, CO

3d•$145,000 - $160,000

About The Position

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. Your Contributions Matter Here We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. At SOL, you'll find: True ownership opportunities in a growing organization where your ideas can become organizational standards Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management Why Building Something New Matters Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. About the Role SOL Mental Health is a growing behavioral health organization with approximately 300 employees across five states (CO, NY, VA, DC, MD), and we're planning to grow significantly in 2026. We need a Director of People Operations who thrives on execution—someone who ensures every aspect of our People function runs smoothly and reliably as we scale. This is a hands-on leadership role. You'll manage a small team, personally handle key operational work, and serve as a thought partner to the Chief People Officer on how we continuously improve and optimize. If you are data driven and take pride in operational excellence—making sure nothing falls through the cracks while always looking for ways to do things better—this role is for you. Our workforce includes therapists, associate therapists, and psychiatric clinicians who chose SOL because of our integrated care model and mission. We strive to provide People Operations support that's responsive, reliable, and reflects the care we provide to patients. Why This Role You'll be part of a mission-driven organization at an exciting stage of growth. This role offers the chance to lead a team, own meaningful work, and contribute to how we scale—all while partnering closely with a CPO who values execution and continuous improvement. If you're looking for a role where your operational excellence directly supports clinicians doing important work, SOL is the place. We do things differently at SOL. Our values guide everything we do: ❤️We lead with heart 💡We look for good in others 💪We strengthen each other 🏆We strive for excellence 🚀We break new ground If you’re looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we’d love to connect. Join us in shaping the future of mental health care. At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.

Requirements

8+ years in HR/People Operations, with at least 2-3 years managing a team
Multi-state benefits and LOA experience required
A doer mentality—you're energized by getting things done well, not just delegating
Strong HRIS skills (Paylocity experience a plus) and genuine interest in process improvement
Excellent organizational skills and attention to detail; nothing slips
Collaborative approach—you're a thought partner and a strong communicator, not a solo operator

Nice To Haves

healthcare or behavioral health strongly preferred
Experience with onboarding program management and credentialing workflows a plus

Responsibilities

Benefits Administration
Manage all benefits programs, including enrollments, changes, and employee support throughout the year
Strong working knowledge of leave of absence administration across multiple states
Partner with the CPO during Open Enrollment planning and execution
Serve as the primary escalation point for benefits questions and issue resolution
Operations & Multi-State Awareness
Stay informed on employment requirements across all five states we operate in; partner with our external compliance group and outside counsel as needed
HRIS optimization and data integrity (Paylocity), working closely with the People Operations Manager on systems improvements and automation
Establish and maintain service level standards for the shared People inbox and for onboarding
Credentialing & Onboarding
Oversight of clinical credentialing processes, including coordination with our delegated credentialing partners and payers
Own the SOLstart onboarding program—continuous improvement of content and delivery to ensure new clinicians are set up for success
Coordinate with Talent Attraction on the offer-to-start experience
Learning & Development
Content development for SOLstart and foundational training needs
Partnership with clinical leadership on professional development programming
Build the groundwork for a more robust L&D function as the organization is ready
Team Leadership
Direct management of People Operations Manager and People Operations Generalist
Workflow optimization and capacity planning across the team
Mentorship and development of team members