Director of People Operations

CallRail • Atlanta, GA

12d • Hybrid

About The Position

The Director of People Operations is a strategic and operational leader responsible for driving the systems, processes, and policies that power CallRail’s employee experience. As the #2 to the VP of Talent & Culture, this role bridges strategy and execution—ensuring People Operations, HR compliance, total rewards, and systems optimization align with company goals.

Requirements

• 7+ years of progressive HR/People Operations experience, including 3+ years in a leadership role.
• Strong understanding of HR systems, analytics, and compliance.
• Strategic thinker with strong execution and influence across levels.
• Experience in change management and process optimization (AI and automation a plus).

Nice To Haves

• Experience scaling people operations in a growth-stage tech or SaaS company preferred.

Responsibilities

• Act as a thought partner to the VP of Talent & Culture on organizational design, workforce planning, and people strategy.
• Serve as the operational lead for People programs, ensuring seamless integration across Culture, TA, and Leadership Development initiatives.
• Serve as a trusted advisor on employee relations matters, guiding resolution in a fair, consistent, and value-driven manner.
• Equip managers to engage in constructive ongoing feedback and coaching conversations.
• Foster an environment where employees feel empowered to provide upward feedback and engage in open dialogue with management.
• Partner with Finance to manage compensation strategy, pay bands, and benefits optimization.
• Own the company’s performance review process, ensuring it promotes growth, accountability, and transparency.
• Own onboarding/offboarding, policy management, and employee records accuracy.
• Represent Talent & Culture in cross-functional leadership meetings as needed.
• Oversee HRIS, data integrity, and people analytics to support business decisions.
• Ensure compliance with federal, state, and local employment laws.
• Lead process automation and AI-driven efficiencies in HR workflows.
• Lead, coach, and develop the People Operations Manager, HR Coordinator, and Office Coordinator.

Benefits

• Healthcare (options covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees