Director of Payments

PracticeTek

4d • Remote

About The Position

Stop scrolling - your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day Doctible is on a mission to reimagine the patient's experience from start to finish. As part of the PracticeTek family, we give healthcare practices the tools to connect with patients in ways that feel simple, seamless, and human. From online scheduling and two-way texting to reputation management, reminders, and surveys, our platform makes every interaction effortless. The result? Happier patients, stronger practices, and providers who can focus more energy on delivering outstanding care.

Requirements

• 8+ years of experience in payments, fintech, SaaS, or vertical market software organizations.
• Proven success driving payments adoption or leading embedded payments programs.
• Strong understanding of payments operations, underwriting, risk, and compliance.
• Demonstrated ability to collaborate cross-functionally and influence without authority.
• Data-driven approach with strong analytical and business modeling skills.
• Exceptional communication, leadership, and stakeholder management abilities.

Nice To Haves

• Experience in vertical SaaS, ISVs, or industry-specific software solutions.
• Background scaling integrated payments programs in multi-product or multi-vertical environments.
• Knowledge of card-present and card-not-present systems, gateways, and payment facilitation models.
• Prior P&L ownership or revenue growth responsibilities.

Responsibilities

• Increased payments attach rates and active merchant growth across key verticals.
• Measurable improvement in onboarding conversion, merchant experience, and payment revenue.
• Effective collaboration with GTM, Product, and Operations teams that accelerate adoption.
• Clear, data-informed insights driving strategic decision-making and product development.
• Develop and execute a comprehensive strategy to drive payments, adoption and attach rates across all vertical software platforms.
• Identify and prioritize payments opportunities within each vertical to maximize revenue, improve customer retention, and expand product value.
• Lead competitive analyses, pricing strategies, and market positioning for payments offerings.
• Own payment conversion metrics, including attach rate, active merchant growth, processing volume, and monetization.
• Partner with Product and Engineering to define product requirements, improve payments workflows, and ensure frictionless onboarding.
• Collaborate with Sales and Customer Success to develop playbooks, incentives, training, and resources that drive integrated payments adoption.
• Oversee merchant activation processes, optimizing funnel conversion from pre-qualification through approval and activation.
• Work with Marketing to create messaging, campaigns, and collateral that effectively position integrated payments within each vertical.
• Partner with Risk, Compliance, and Underwriting teams to ensure safe and efficient onboarding while maintaining a strong risk posture.
• Coordinate with Operations and Support teams to streamline merchant support and maintain exceptional customer experience.
• Use data-driven insights to identify adoption barriers, segment opportunities, and refine growth strategies.
• Track KPIs, create dashboards, and present performance updates to executive leadership.
• Conduct A/B tests and evaluate workflow improvements to continuously optimize merchant conversion and payment utilization.
• Serve as the primary liaison with payment processors, gateways, and other payment ecosystem partners.
• Evaluate new methodologies, fintech innovations, and partnership opportunities to expand the payments roadmap.

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match to help you build your future
• Culture Committee driving initiatives that spark connection, fun, and belonging
• A workplace powered by innovation, collaboration, and energy every day

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 251-500 employees