Director of Partner Management

Nexamp•Boston, MA

47d•$130,000 - $155,000•Hybrid

About The Position

Nexamp is hiring for a Director of Partner Management & Operations is responsible for leading Nexamp's third-party sales partnerships, with a particular focus on residential door-to-door (D2D) vendors. This impactful role drives partner strategy, operational excellence, and compliance across all vendor engagements. By providing strategic oversight, operational rigor, and performance accountability, the Director ensures that vendor relationships not only meet but exceed Nexamp's growth, quality, and regulatory goals. The ideal candidate brings deep experience in sales vendor management, operational process improvement, and leadership. You will serve as a strategic partner internally and externally, balancing performance management with innovation in vendor programs. You will be hybrid out of Boston, MA. You will report to the SVP, Marketing, Brand & Customer Experience.

Requirements

8+ years in vendor management, B2B partnerships, channel sales, or program management, with at least 3-5 years in a leadership role
Proven track record of scaling and managing third-party vendor sales programs.
Strong operational background with expertise in process design, systems implementation, and continuous improvement.
Exceptional analytical skills, with advanced ability to interpret data and generate insights.
Skilled in executive-level communication, negotiation, and vendor relationship management.
Familiarity with regulatory requirements for residential sales, ideally within energy, solar, or adjacent industries.
Experience with Salesforce and advanced Excel/data analysis tools preferred.
Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

Nice To Haves

Direct experience managing large-scale door-to-door or B2B vendor programs is preferred.
Background in community solar or renewable energy industries is preferred.
Program management certification or formal process improvement training (e.g., Lean Six Sigma) is preferred.
Experience managing 3rd party sales vendors, b2b sales partners, or subcontractors, particularly in the community solar industry is preferred.
Experience creating or managing a vendor quality assurance program is preferred.
Program management experience with a variety of internal and/or external partners is preferred.
Prior experience in, or knowledge of, Community Solar Markets & Policy is preferred.
Knowledge of legal and regulatory requirements for door-to-door sales is preferred.

Responsibilities

Own the overall strategy, management, and success of Nexamp's residential sales vendor program.
Provide strategic direction to vendors, ensuring alignment with Nexamp's growth targets and sales quality standards.
Build and maintain senior-level relationships with vendor leadership teams.
Oversee vendor onboarding, training, and ongoing support to drive consistent results.
Lead the design and optimization of end-to-end vendor operational processes (from onboarding through performance management).
Implement scalable systems, tools, and workflows that support vendor success while ensuring compliance with regulatory standards.
Identify and resolve operational bottlenecks in collaboration with cross-functional teams (Sales, CX, Legal, Product, etc.).
Develop and maintain detailed process documentation and training resources.
Establish, track, and report on key vendor performance metrics (sales conversion, quality, compliance).
Drive accountability by creating performance improvement plans where necessary.
Provide actionable insights through data analysis and dashboard reporting.
Own forecasting, pipeline visibility, and vendor sales capacity planning.
Lead quality assurance initiatives, including monitoring issue resolution, TPV (third-party verification) processes, and trend reporting.
Partner with Legal and Compliance to enforce D2D regulatory requirements and internal standards.
Continuously improve QA protocols and vendor training to ensure best-in-class compliance.
Manage and mentor Partner Managers and Community Engagement Associates (direct or matrixed).
Build a high-performing team with a culture of accountability, collaboration, and operational rigor.
Serve as a subject matter expert and senior advisor on vendor strategy and operations across the organization.