Director of Paralegal Services
About The Position
Lewis Brisbois, a national full service AmLaw 100 law firm, is seeking a Director of Paralegal Services for their New York, NY office. The Director of Paralegal Services will lead the creation of a centrally managed firmwide program consisting of approximately 200 paralegals operating in more than 55 offices and is responsible for the day-to-day operations, service delivery, and management performance of all paralegals in the Firm. This role is foundational to elevating the paralegal function from a decentralized administrative group into a strategic, revenue-enhancing operational department.
Requirements
- Possesses the ability to build the structure, standards, and operational oversight necessary to transform independent pockets into a cohesive, high‑performing department.
Responsibilities
- Designing and implementing the full paralegal operating model, including:
- Firmwide organizational structure and governance with defined levels, centralized oversight, and consistent job standards
- Workload, staffing, and utilization management, ensuring the correct work goes to the correct paralegal, at the right level, and at the proper time—improving efficiency and reducing bottlenecks
- Standardized processes and quality controls across all practice groups, resulting in predictable, consistent work product regardless of location
- Compensation bands, bill rate alignment, and a unified hours model to ensure fairness, transparency, and profitability in conjunction with our HR team
- Training, development, and career pathing to build a sustainable talent pipeline and grow legal secretaries and paralegals into higher‑value, revenue‑producing roles.
- Offering and tracking CLE courses and requirements
- Firmwide performance management using consistent evaluation tools, competency matrices, and measurable expectations in conjunction with HR
- Technology alignment and automation, including workload assignment tools, utilization dashboards (Grid, Iridium), and standardized platforms for eDiscovery, trial prep, DMS (iManage), and legal research.
- Operational policies, best practices, and developing a comprehensive paralegal handbook that unify timekeeping, overtime, remote work, and client‑facing expectations
- Change management and communication across all offices to ensure smooth adoption and clear visibility into progress
- Long‑term program governance, including annual reviews of staffing levels, billing rates, utilization trends, and continuous improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
