Director of Paralegal Services

Lewis Brisbois • Seattle, WA

7h • Hybrid

About The Position

Lewis Brisbois, a national full service AmLaw 100 law firm, is seeking a Director of Paralegal Services for their Seattle, WA office. The Director of Paralegal Services will lead the creation of a centrally managed firmwide program consisting of approximately 200 paralegals operating in more than 55 offices and is responsible for the day-to-day operations, service delivery, and management performance of all paralegals in the Firm. This role is foundational to elevating the paralegal function from a decentralized administrative group into a strategic, revenue‑enhancing operational department.

Requirements

• Possesses the ability to build the structure, standards, and operational oversight necessary to transform independent pockets into a cohesive, high‑performing department

Responsibilities

• Designing and implementing the full paralegal operating model
• Firmwide organizational structure and governance with defined levels, centralized oversight, and consistent job standards
• Workload, staffing, and utilization management, ensuring the correct work goes to the correct paralegal, at the right level, and at the proper time—improving efficiency and reducing bottlenecks
• Standardized processes and quality controls across all practice groups, resulting in predictable, consistent work product regardless of location
• Compensation bands, bill rate alignment, and a unified hours model to ensure fairness, transparency, and profitability in conjunction with our HR team
• Training, development, and career pathing to build a sustainable talent pipeline and grow legal secretaries and paralegals into higher‑value, revenue‑producing roles
• Offering and tracking CLE courses and requirements
• Firmwide performance management using consistent evaluation tools, competency matrices, and measurable expectations in conjunction with HR
• Technology alignment and automation, including workload assignment tools, utilization dashboards (Grid, Iridium), and standardized platforms for eDiscovery, trial prep, DMS (iManage), and legal research
• Operational policies, best practices, and developing a comprehensive paralegal handbook that unify timekeeping, overtime, remote work, and client‑facing expectations
• Change management and communication across all offices to ensure smooth adoption and clear visibility into progress
• Long‑term program governance, including annual reviews of staffing levels, billing rates, utilization trends, and continuous improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees