Director of Outpatient Services - San Jose
About The Position
San Jose Behavioral Health Hospital is seeking an experienced Director of Outpatient Services to lead our vast outpatient program. The ideal candidate will be a fully-licensed clinician that can provide clinical supervision in the state of California . We offer a competetive annual salary range of $96,616 through $144,914 to accompany our robust benefit package. San Jose Behavioral Health Hospital is a 133-bed inpatient facility in Silicon Valley offering evidence-based care for adults and adolescents, with outpatient options including an Intensive Outpatient Program (IOP) and a Partial Hospitalization Program (PHP). PURPOSE STATEMENT: The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility's partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality - by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Requirements
- Required to be a Master's or Doctorate-level Licensed Clinician - e.g., LCSW, LMHC, LMFT, PsyD, PhD
- Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
Nice To Haves
- Experience with PHP and IOP levels of care strongly preferred.
- Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
Responsibilities
- Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
- Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
- Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
- Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
- Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
