Director of Outpatient Services

UHS•Bowling Green, KY

18d

About The Position

The Director of Outpatient Services is responsible for the clinical oversight for all outpatient therapy services. The Director manages all activities involving outpatient referrals from initial call through completion of treatment plans, coordinating caseloads, developing and managing the outpatient staff, and marketing the program. This goal for this position is to maximize referral potentials from assigned accounts, and develop new business to achieve the goals and objectives of the business developmental systems.

Requirements

Master’s Degree from an accredited university in the field of social work, counseling, psychology, or another mental health related field.
Five (5) years’ experience in a psychiatric health-care facility.
Current LPC, LMSW, LCSW, LMFT (License issued by the State of Kentucky).
A strong knowledge of regulatory and accreditation agencies’ regulations, and patient rights standards and all other applicable federal and state laws regulating mental health care facilities.
CPR and Safe Crisis Management training certification must be completed before providing direct care services
Thorough knowledge of psychiatric and medical procedures essential.
Knowledge of all code procedures.
Knowledge of state mental health laws, and abuse laws, and the DHS provider agreement.
Knowledge of management theories.
Skill in organizing and prioritizing workloads to meet deadlines.
Skill in telephone etiquette and paging procedures.
Effective oral and written communication skills.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgement and to maintain confidentiality of information.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to manage multiple tasks in emergencies.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
Ability to work in a fast-paced environment.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to meet corporate deadlines.
Ability to react calmly and effectively in emergency situations.

Responsibilities

Ensure that a system is developed to provide continuity of care and communication with patients.
Ensure that all staff members deliver care in accordance with the Standards of Care and Practice.
Implement program policies and procedures and acts as a resource to the staff.
Ensure the program complies with patients rights and regulatory standards.
Conduct and maintain records of monthly program meetings.
Assign staff according to patient needs
Evaluate program effectiveness and formulate plans for improvement.
Develop staffing schedules in accordance with patient needs for clinical service staff.
Maintain statistics on the activities of the department.
Recommend strategies for improvement in performance, productivity and profitability.
Continuous quality improvement for outpatient services through development of procedures, manuals, training materials, participation in trainings, best practices, using staff and the research literature as resources.
Ensure Infection Control, Safety and Risk Management policies are consistently implemented in the facilities.
Process incident reports, conduct investigations, and corrective plans when needed.
Coordinate performance improvement activities and is responsible for the effectiveness of the program quality management activities.
Monitor medical records for appropriate documentation of care and effectiveness of the treatment plan.
Evaluate the appropriateness of all medical/psychiatric emergency interventions performed in the program.
Determine and recommend staffing needs and material resources necessary to provide care to patients.
Ensure that the Managers increase/decrease staff according to acuity and budgetary guidelines.
Review and develop staff schedules to provide consistent and qualified program staff.
Responsible for overseeing the ordering of necessary facility supplies.
Recruit and interview potential staff.
Ensure all program staff are evaluated according to personnel policies.
Continually evaluate the activities, morale and interpersonal relationships of the program staff and promotes methods to improve in these areas.
Ensure that all new employees are oriented to the program.
Ensure an adequate system of communication and reporting is maintained between all staff members, as well as other departments involved in the ongoing operation of the program.
Represent program and reports in a timely fashion to the Performance Improvement Committee.
Participate in designated task force meetings.
Meet on a regular basis with the CEO.
Collaborate with Case Management to ensure patients receive timely, quality care.
Attend annual mandatory in-service programs.
Use time constructively and in an organized manner to accomplish assigned responsibilities, delegates duties to other personnel as appropriate, and demonstrates good judgment ability.
Demonstrate a professional attitude and works collaboratively with physicians/licensed practitioners, staff, patients, visitors and allied health providers.
Show evidence of ongoing education in health care management.
Act as a behavioral model of procedural expertise to other staff members through demonstration, teaching and mutual consultation.
Recommends in-service topics for educational seminars.
Maintain awareness of key literature in developing, evidence-based treatments.
Assist in development of outcome and satisfaction measures and collecting data.
Coordinate the process for determining and maintaining accurate legal processes for patients.
Develop account management list to maintain current account information, and update as
Contact primary accounts through personal visits, telephone calls and letters/mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts.
Monitor referrals and admissions, and plan an appropriate strategy to maximize referral potential.
Participate actively on the business development team to increase productivity and reduce duplication of efforts (i.e. setting up joint calls with the CEO and other business development staff, overall participation in the marketing effort).
Promote the team concept within the facility.
Participate in the evaluation and analysis of facility statistics and provide recommendations to overall business planning strategies as appropriate.
Participate with internal facility marketing such as the possible creation of an internal facility newsletter, employee communications, special event communications, etc..
Help develop marketing materials.
Maintain periodic contact with all potential resources.
Send referral materials to sources.
Maintain knowledge of the Child Program rules, protocols and level system for each child/adolescent center.
Maintain knowledge of children’s stages of development.
Recognize acting out behaviors of child specific age group and problem-solve with program directors to set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient
Relate to child patients in an age appropriate manner.
Utilize behavioral management techniques with an understanding of the need for modification in regard to smaller body sizes of children, abandonment issues and the history of physical and/or sexual abuse issue.
Maintain knowledge of the Adolescent Program rules, protocols and level system at each child/adolescent center.
Maintain knowledge of adolescent’s stage of development.
Recognize acting out behavior of adolescent specific age group and set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient.
Relate to adolescent patients in an age appropriate manner.
Utilizes behavioral management techniques with an understanding of the need for modification in regard to smaller body sizes of adolescents, abandonment issues and the history of physical and/or sexual abuse issue.
Maintain knowledge of the Adult Program rules, protocols and level system at each adult center.
Maintain knowledge of adult life-span development.
Recognize acting out behavior and set appropriate limits in clear, concise, behavioral and non-judgmental terms.
Relate to adult patients in an age appropriate manner.
Utilize behavioral management techniques with an understanding of the need for modification in regard to abandonment issues and the history of physical and/or sexual abuse issue
Maintain knowledge of the Geriatric Program rules, protocols and level system at each center that treats geriatric patients.
Maintain knowledge of geriatric life-span development.
Recognize acting out behavior and set appropriate limits in clear, concise, behavioral and non-judgmental terms.
Relate to geriatric patients in an appropriate manner.
Utilize behavioral management techniques with an understanding of the need for modification in regard to patients’ physical health/abilities, abandonment issues and the history of physical and/or sexual abuse issue
Maintain knowledge of the Dual Diagnosis Program rules, protocols and level system at each center with a dual diagnosis program.
Recognize acting out behaviors of the chemically dependent and dual diagnosis specific group and assist program director(s) in setting appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient.
Relate to chemically dependent and dual-diagnosis patients in an age appropriate manner.
Utilize behavioral management techniques with an understanding of the need for modification in regard to smaller body sizes of adolescents, abandonment issues and the history of physical and/or sexual abuse issue.
Adhere to facility, department, corporate, personnel and standard policies and procedures.
Attend all mandatory facility in-services and staff development activities as scheduled.
Adhere to facility standards concerning conduct, dress, attendance and punctuality.
Support facility-wide quality/performance improvement goals and objectives.
Maintain confidentiality of facility employees and patient information.