Director of Outlets

Loews Hotels•Coronado, CA

59d•$76,000 - $95,000

About The Position

A strategic and passionate Director of Outlets to lead the operations and guest experience across all hotel dining venues, including restaurants, bars, lounges, and in-room dining. You'll be the driving force behind operational excellence, team development, and delivering memorable culinary moments that reflect our brand's commitment to quality and hospitality. In this role, you'll collaborate with culinary, marketing, and operations teams to elevate service standards, optimize revenue, and ensure each outlet reflects the unique character of our property. Your leadership will inspire teams, enhance guest satisfaction, and contribute to the overall success of our food and beverage program.

Requirements

Bachelor's degree in Hospitality Management, Business, or related field preferred.
Minimum 5-7 years of progressive leadership experience in hotel F&B outlet operations.
Proven success in managing multiple venues and teams in a luxury or lifestyle hotel environment.
Strong financial acumen and experience with budgeting, forecasting, and P&L management.
Excellent communication, leadership, and organizational skills.
Proficiency in Microsoft Office and POS systems; knowledge of labor management tools a plus.
Commitment to sustainability and community engagement.

Responsibilities

Oversee daily operations of all hotel outlets, ensuring consistent service standards and guest satisfaction.
Develop and implement SOPs for service, cleanliness, and safety across all venues.
Monitor financial performance, labor costs, and inventory to optimize profitability.
Collaborate with culinary leadership to ensure menu alignment with brand standards and guest preferences.
Conduct regular outlet inspections and audits to maintain quality and compliance.
Lead recruitment, training, and development of outlet managers and team members.
Foster a culture of accountability, recognition, and continuous improvement.
Ensure each outlet delivers a cohesive brand experience through ambiance, service, and product offerings.
Respond to guest feedback and implement strategies to enhance satisfaction and loyalty.
Partner with marketing to support promotions, seasonal campaigns, and special events.
Champion innovation in service delivery, technology integration, and guest personalization.
Develop annual budgets and forecasts for all outlets.
Analyze performance metrics and implement action plans to achieve revenue and cost targets.
Identify opportunities for new concepts, renovations, or enhancements to drive growth.
Collaborate with corporate and property leadership on strategic initiatives and reporting.
Attend leadership meetings and represent F&B outlets in cross-functional discussions.
Ensure compliance with health, safety, and licensing regulations.
Travel occasionally for training, benchmarking, or brand initiatives.
Maintain regular attendance and flexibility to support business needs.
Ability to lift up to 30 pounds and stand/walk for extended periods.