Director of Organization Resilience

Texas Children's Medical Center•Houston, TX

About The Position

Texas Children’s is seeking an experienced and strategic Director of Organizational Resilience to advance our enterprise-wide resilience strategy and lead system-level Business Continuity and Emergency Management programs. Reporting to the Senior Vice President for Facilities Operations, this leader plays a critical integrator role across the system—driving readiness, shaping risk mitigation strategies, and strengthening operational continuity for all areas of Texas Children’s. The Director provides executive-level strategic support, manages cross-functional initiatives, and serves as a primary back-up to the SVP of Facilities Operations during crisis events. This individual must bring strong executive presence, the ability to influence senior leaders, and a proactive, systems-thinking approach to leading enterprise programs in a complex healthcare environment.

Requirements

Advanced knowledge of: Joint Commission and CMS Emergency Management requirements Incident Command System (ICS); Healthcare ICS preferred Emergency Notification Systems (e.g. MIR3, Everbridge, SendWordNow) Fusion Risk Management software SharePoint and Microsoft Office (Excel, PowerPoint, Word)
Exceptional executive communication and presentation skills.
Ability to lead enterprise-level initiatives, influence senior stakeholders, and manage complex cross-functional programs.
Bachelor’s degree required
Master’s degree preferred in business management, healthcare emergency management, crisis management, or related field (At least one required)
Certified Business Continuity Professional (CBCP) – DRII Certificate of the Business Continuity Institute (CBCI) – BCI
10 years of experience managing business continuity or disaster recovery programs, including 3 years of management/supervisory experience (required)

Nice To Haves

Hospital-based emergency management experience (preferred)
Joint Commission experience (preferred)

Responsibilities

Support executive leadership in the continued development and maturation of the Organizational Resilience and Emergency Management program.
Serve as a strategic advisor and trusted partner to senior leadership—guiding mitigation actions, shaping resilience investments, and informing operational risk decisions.
Provide leadership continuity as the designated back-up to the SVP of Facilities Operations.
Coordinate closely with department leadership to uphold governance standards, evolve enterprise resilience frameworks, and drive continuous program improvement.
Represent the resilience function in executive forums and strategic planning discussions.
Lead cross-departmental efforts to identify synergies, close gaps, and optimize system-wide resilience.
Provide leadership during crisis events, including response coordination, mitigation efforts, and post-event analysis.
Implement the Incident Command Structure as directed by senior leadership.
Serve as Liaison Officer or other command roles during emergencies.
Regularly participate in the on-call rotation for System Crisis Management.
Prepare comprehensive After Action Reports (AARs) and oversee implementation of mitigation actions.
Provide strategic direction for Business Continuity programs across Texas Children’s, ensuring alignment with CMS, Joint Commission, and other regulatory standards.
Develop and maintain relevant policies, procedures, and training programs.
Facilitate the development and maintenance of Business Continuity Plans (BCPs) for critical sites and functions.
Lead organization-wide training, education, and BCP exercises to embed a culture of readiness.
Report Business Continuity program status and metrics to Executive Council.
Partner with Information Systems on application recovery and alignment of technology resilience with business needs.
Advance resilience tools, dashboards, and technology platforms through collaboration with technology, data, and operational teams.
Direct the Emergency Management program, serving as chair of the Emergency Management Committee.
Develop and review emergency preparedness and response policies and procedures.
Oversee strategic planning, educational programs, and organization-wide drills.
Support Executive Council on emergency management priorities and performance.
Act as a liaison to Incident Command Centers during emergencies.
Lead physical threat risk assessments (e.g., extreme weather, power outages, flooding) and drive mitigation strategies.
Represent Texas Children’s in: Regional Healthcare Preparedness Coalition South East Texas Regional Advisory Council Radiation Injury Treatment Network
Engage with external partners and industry groups to advance system preparedness and best practices.
Complete timely performance appraisals for direct reports.
Ensure onboarding and orientation of new staff within required timelines.
Develop and modify job descriptions as needed.
Maintain performance planning documents, action plans, and departmental goals.