Director of Operations

Leap Brands•Chicago, IL

34d

About The Position

A private equity backed, full service restaurant group is looking for a Director of Operations to oversee 6 to 9 locations. This leader will drive operational consistency, brand standards, people development, and financial performance across all assigned restaurants. The ideal candidate has strong multi unit experience, thrives in a hands on environment, and knows how to build high performing teams at scale.

Requirements

Multi unit leadership experience in full service restaurants is required.
Proven track record managing 5 to 10 locations or similar scope.
Strong understanding of P&L ownership, forecasting, labor planning, and cost controls.
Skilled in developing leaders, holding teams accountable, and creating a performance culture.
Ability to travel frequently across assigned territory.
Strong communication, problem solving, and operational execution skills.
Must be comfortable in a hands on, high growth, private equity backed environment.

Responsibilities

Provide direct oversight to 6 to 9 full service locations ensuring operational excellence, quality, and guest satisfaction across all units.
Lead, coach, and develop General Managers with a focus on training, accountability, and long term retention.
Drive strong P&L management including labor, COGS, controllables, and profitability targets.
Partner with senior leadership on operational strategy, performance initiatives, and growth plans.
Ensure brand standards, compliance, food safety, and service expectations are consistently met.
Conduct regular restaurant visits to support teams, assess performance, and execute action plans.
Support new hire onboarding, succession planning, and internal development pipelines.
Lead operational rollouts, process improvements, and systems adoption across assigned markets.
Maintain strong communication with cross functional partners including finance, HR, training, and marketing.