Director of Operations

Raymond James•Irvine, CA

6d•$80,000 - $200,000

About The Position

At Silversage, our vision is to make a difference for each client. One at a time. As we evolve, we are seeking a Director of Operations to help us fulfill that vision. The Director of Operations leads all operational functions at Silversage® Wealth Advisors, applying deep industry expertise for the benefit of organizational consistency and team efficiency. Additionally, the Director of Operations provides guidance to associates to resolve moderately complex issues, provides client service and manages projects, manages the practice’s day-to-day operational functions, and ensures compliance with firm and regulatory policies and procedures - all while enhancing the overall client experience. The ideal candidate is also warm, engaging, coachable, and has strong communication and people skills.

Requirements

Proven ability to work independently and execute leadership vision with minimal oversight
Strong analytical skills with a data-driven approach to performance measurement and decision-making
Strategic thinker with the ability to translate ideas into actionable plans
Detail-oriented and consistent in applying processes, procedures, and regulatory standards
In-depth knowledge of financial services industry practices, policies, and compliance requirements
Exceptional organizational and time management skills; adept at managing multiple priorities and meeting deadlines
Professional demeanor with excellent interpersonal and communication skills
Collaborative team player with a proactive and solution-oriented mindset
Bachelor’s degree preferred
Five or more years’ experience in the financial services industry, preferably including related operational management and supervisory experience
An equivalent combination of experience, education and/or training

Nice To Haves

Series 7, 9 & 10
Series 63, 65 and/or 66 as required by state
Ability to obtain additional securities and advisory state registrations if required by state

Responsibilities

Collaborates with leadership in long-term strategic planning to implement organizational vision and optimize operations
Leads and manages Client Service Associates and other team members, fostering a culture of accountability and excellence
Performs human resources duties, including hiring, conducting employee performance evaluations, managing employee time records and payroll administration
Administers employee benefits programs, including 401(k), health, and dental insurance, etc.
Monitors cash flow and business expenses; conducts monthly P&L reviews with leadership to ensure financial targets are met
Drives the development and execution of marketing campaigns and educational initiatives
Designs, refines, and enforces operational workflows to maximize team productivity and service quality
Manages systems for tracking and reporting client interactions to ensure consistency and compliance
Supervises general office operations, building management, vendors, equipment, software and insurance
Processes client cash and trade requests with accuracy and efficiency
Researches and resolves complex client situations and inquiries
Provides oversight, research and guidance on all industry compliance-related matters
Ensures all industry and Raymond James mandates are conducted such as Prudent Process Reviews
Performs other duties and responsibilities as assigned