Director of Operations

Signature HealthCARE TN, Knoxville • Knoxville, TN

8d

About The Position

The Director of Operations will manage daily operations of all home care programs for the company. Lead and direct the overall operations of the company in accordance with customer needs, government regulations and Company policies, with focus on maintaining excellent care for the clients while achieving the company’s business objectives. How you Will make a Difference Participate as a Silver Angels advocate by supporting a marketing strategy to introduce nursing home based alternative long-term health care programs to company employees, community leaders, government officials and prospective customers. Build and develop operations, processes and procedures to support strategic direction. Establish operations initiatives for improvement in safety, quality, cost, delivery, and employee relations. Direct implementation and execution of policies and practices throughout the segment. Oversee operations budget to ensure compliance with organizational expenditure requirements. Direct the set-up of new services to include licensing, credentialing, contracting, acquisition of equipment and supplies, training, and on-boarding support. Assist with the reimbursement process and related issues to minimize or eliminate cash flow concerns, as requested.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Accounting, or related field preferred
• Minimum of five (5) years related experience in HCBS, will consider Home Health
• Minimum of five (5) years management/supervisory experience required
• Ability to plan strategically, think ahead and plan over a one (1) to two (2) year time span
• Extensive travel is required
• Effective verbal and written English communication skills
• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation
• Highest level of professionalism with the ability to maintain confidentiality
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives

Responsibilities

• Manage daily operations of all home care programs
• Lead and direct the overall operations of the company in accordance with customer needs, government regulations and Company policies
• Maintain excellent care for the clients while achieving the company’s business objectives
• Participate as a Silver Angels advocate by supporting a marketing strategy to introduce nursing home based alternative long-term health care programs to company employees, community leaders, government officials and prospective customers
• Build and develop operations, processes and procedures to support strategic direction
• Establish operations initiatives for improvement in safety, quality, cost, delivery, and employee relations
• Direct implementation and execution of policies and practices throughout the segment
• Oversee operations budget to ensure compliance with organizational expenditure requirements
• Direct the set-up of new services to include licensing, credentialing, contracting, acquisition of equipment and supplies, training, and on-boarding support
• Assist with the reimbursement process and related issues to minimize or eliminate cash flow concerns, as requested

Benefits

• Competitive wages
• Benefits & employee discount program
• On-demand pay with Payactiv
• Now offering the VitalLink Program which connects stakeholders to essential resources!

What This Job Offers

• Job Type: Full-time
• Career Level: Director