Director of Operations

CTDI•West Goshen Township, PA

25d

About The Position

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. This senior leadership role requires full ownership and accountability for the management and growth of the major global customer relationship, with responsibility for revenue growth, profitability (P&L), KPI performance, and long-term strategic alignment across the US, Europe, APAC, and the Americas. Identify and capture new revenue opportunities, expanding the scope of business. In this role, you serve as the primary executive responsible for revenue growth, profitability, operational performance, and long-term strategic alignment with our global customer. This lead management position is responsible for all operational aspects of multiple CTDI Branch facilities. This will include managing and leading CTDI employees and management staff. Other duties include managing production including technical, logistics, and inventory control operations. The director also directly interfaces with our customer to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches. Specifically, the responsibilities of the position include: Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals. Serve as the single point of ownership for the global account—responsible for all aspects of the relationship, including strategy, execution, performance, sales and customer satisfaction. Act as the executive-level interface for the customer, maintaining a deep understanding of their business, challenges, and future growth plans while aggressively driving new sales. Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations. Responsible for P&L/Budget management for branch locations. Supervise and motivate a staff of Branch Managers. Own, monitor and manage all revenues and expenses that impact P&L performance. Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance. Prepare various reports and analyses as required by the customer or CTDI internal organizations. Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process. Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws. Ensure compliance with all building security requirements set forth by CTDI and its customers. Position reports to the Division Vice President for a major CTDI customer

Requirements

Excellent leadership ability.
Strong coaching and employee development skills and experience.
Strong interpersonal skills with the ability to motivate others.
Advanced customer interaction skills with the ability to communicate effectively.
Superior verbal and written communication skills.
Proven organizational and analytical skills.
Proactive problem solving ability.
Strong financial skills/background.
Results driven mentality.
Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
10-15 years of proven Operations management experience required.
10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
Previous experience managing multiple facilities preferred
Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Responsibilities

Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
Serve as the single point of ownership for the global account—responsible for all aspects of the relationship, including strategy, execution, performance, sales and customer satisfaction.
Act as the executive-level interface for the customer, maintaining a deep understanding of their business, challenges, and future growth plans while aggressively driving new sales.
Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
Responsible for P&L/Budget management for branch locations.
Supervise and motivate a staff of Branch Managers.
Own, monitor and manage all revenues and expenses that impact P&L performance.
Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
Prepare various reports and analyses as required by the customer or CTDI internal organizations.
Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
Ensure compliance with all building security requirements set forth by CTDI and its customers.