Director of Operations

Thrivent•Germantown, WI

23d•$85,000 - $115,000

About The Position

The Director of Operations is responsible for the function and performance of operations and support staff. They will supervise staff in the performance of their duties and be responsible for establishing or contributing ideas for department processes, procedures, and protocols. Their goal is to work with the CEO to drive the company forward with one common vision across the organization. The Director of Operations reports to and is employed by Gateway Associates. Hours: M/Tu 9:00 am – 5:30 pm, W 9:00 am – 5:00 pm, Tr 9:00 am – 4:00 pm, F 9:00 am – 1:00 pm

Requirements

Minimum 5 years of experience in the financial planning industry
Minimum 3 years of experience overseeing others
Ability to demonstrate leadership in daily responsibilities
Ability to train others on daily tasks
Ability to lead others through an assignment
Strong interpersonal skills with a commitment to continuous improvement
Complete knowledge of financial products used by the firm
Thorough understanding of the technology used by the firm and how it applies to clients
Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce)
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to maintain integrity of sensitive/confidential information

Responsibilities

Promote the firm’s mission, culture and core values through day-to-day leadership and management
Drive initiatives that help the firm enhance profitability and achieve business objectives
Develop, execute, and oversee workflow, processes, and Standard Operating Procedures for practice
Work with CEO to determine staffing needs
Determine training and onboarding plan for new hires
Develop and maintain job descriptions
Manage support staff including schedules and attendance, payroll and benefits, and performance monitoring
Develop criteria to gauge team effectiveness
Conduct bi-annual performance reviews
Prepare and facilitate weekly team meetings
Lead strategy, development, and implementation of projects
Drive culture within the team by assisting Marketing Specialist with team events and S&D items
Ensure marketing efforts are aligned with team vision by coordinating between Marketing Specialist and leadership team.
Update policies and procedures in accordance with SEC and FINRA standards
Develop and maintain all regulatory files
Maintain contact info and relationships with vendors and maintenance providers
Monitor and support licensing and continuing education requirements for all members of the team
Step in as backup for others on the team as needed
Other responsibilities as assigned by CEO