Director of Operations

Seattle Children's Theatre•Seattle, WA

4d•Onsite

About The Position

The Director of Operations ensures that the organization’s people, programs, and audiences are supported by strong systems, functional facilities, and seamless logistics. This role translates artistic and programmatic vision into executable operational plans, aligns organizational capacity with ambition, and serves as a central connector across departments. The Director of Operations is responsible for stewarding the organization’s physical spaces, overseeing front-of-house and public-facing operations, and maintaining the internal systems that allow the work to thrive. This is a senior managerial role, one tier below the executive leadership team, focused on execution, coordination, and operational excellence rather than enterprise-wide strategy or creative direction.

Requirements

7+ years of experience in operations, facilities, or organizational management in a complex, people-centered environment.
Demonstrated ability to manage systems across multiple departments.
Strong organizational, planning, and problem-solving skills.
Strong customer service skills
Experience supervising staff and building functional teams.
Ability to remain calm and solution-oriented in high-pressure situations.
Excellent communication and interpersonal skills.

Nice To Haves

Experience in a unionized environment.
Familiarity with front-of-house or public-facing operations.
Experience overseeing facilities or multi-use spaces.
Knowledge of accessibility and inclusive design principles.

Responsibilities

Oversee all front-of-house functions, including house management and guest services.
Supervise operations related to rentals and external events.
Oversee the volunteer program, gift shop, and concessions.
Ensure accessible, welcoming, and high-quality audience experiences.
Develop and maintain FOH staffing systems and training protocols.
In partnership with Managing Director and Facilities Manager, oversee the overall facilities strategy and long-range planning.
In collaboration with Safety Head, Facilities Manager and Human Resource Business Partner, oversee OSHA compliance standards.
Support Facilities Manager to ensure preventive maintenance systems are followed.
Manage relationships with vendors, contractors, and service providers.
Oversee building systems, safety infrastructure, and compliance.
Coordinate space usage across programs and departments.
Partner with executive leadership on capital planning and renovations.
Serve as the central clearinghouse for scheduling, space use, and shared resources.
Maintain an organizational “bird’s-eye view” of how activities intersect.
Translate ideas into clear, realistic operational plans that reflect staffing, space, scheduling, and system capacity.
Identify potential conflicts, pinch points, and risks early; propose and implement solutions.
Maintain a master operational calendar that integrates activity across departments.
Ensure internal events and gatherings are well-supported operationally.
Oversee room setups, internal logistics, and space coordination for programs and events.
Support departments with AV, equipment, furniture, and facility-related needs.
Develop systems that make internal work easier and more efficient.
Support organization wide communication and collaboration, including All Staff Meetings, event& programming retros, Safety Committee, IDEA Team, and employee engagement.
Model calm, clarity, and solution-oriented leadership.
Promote a culture of planning, accountability, and mutual respect.
Act as a key culture carrier through how work is structured and supported.
Support Managing Director in labor contract negotiations.
Support the implementation of union agreements and contracts.
Provide organization wide support in contracting.
Contribute positively to the organization's culture and success.
Actively participate in equity, diversity, accessibility, and inclusion initiatives, including attending all-staff meetings & training.
Embody the organization's mission, vision, and values in all work aspects.
Other Duties as assigned