Director of Operations Multi State Expansion Exterior Cleaning

Rolling Suds Alexandria-Arlington

2d•$90,000 - $100,000•Hybrid

About The Position

Rolling Suds is a profitable exterior cleaning company serving commercial clients across Northern Virginia. We did $1M revenue in Virginia in 2025, and we're acquiring 5 Maryland territories to scale to $1.9M in 2026. This isn't a corporate ops job. This is hands-on field service leadership - managing crews who visit customer sites daily (commercial properties, military bases, residential communities). You'll refine systems, train teams, ensure quality, handle logistics, and solve problems in real-time. The owner focuses on sales and business development while supporting operations as needed. You'll own day-to-day operations across both states.

Requirements

Field Service Operator - Managed teams who travel to customer locations (not warehouse or fixed-facility operations)
Systems Refiner - Take existing processes and make them better, more efficient, and scalable
People Leader - Coach teams, manage performance, handle hourly workforce
Problem Solver - Handle equipment failures, callouts, and client issues calmly
Business-Minded - Understand P&L, margins, efficiency
Builder Mentality - Excited to scale and share in upside, not just maintain
5+ years managing field operations
Proven ability to scale teams and refine systems
Strong people management with hourly workforce
Valid driver's license; comfortable with VA/MD travel

Nice To Haves

Multi-location experience
P&L responsibility
Turnaround experience
Military background

Responsibilities

Team Leadership - Hire, train, and manage ~16 field technicians across two states
Multi-State Operations - Coordinate scheduling, routing, and resources between VA and MD; manage 5 trucks
Quality & Safety - Refine and enforce SOPs, maintain compliance, ensure consistency across both states
Equipment & Fleet - Oversee maintenance, repairs, inventory for pressure washing equipment and vehicles
Client Operations - Handle escalations, manage key commercial accounts alongside sales
Financial Performance - Control labor costs, improve efficiency, protect 70%+ gross margins while scaling
Growth Execution - Turn around Maryland operation while maintaining Virginia performance