Director of Operations Multi State Expansion Exterior Cleaning
About The Position
Rolling Suds is a profitable exterior cleaning company serving commercial clients across Northern Virginia. We did $1M revenue in Virginia in 2025, and we're acquiring 5 Maryland territories to scale to $1.9M in 2026. This isn't a corporate ops job. This is hands-on field service leadership - managing crews who visit customer sites daily (commercial properties, military bases, residential communities). You'll refine systems, train teams, ensure quality, handle logistics, and solve problems in real-time. The owner focuses on sales and business development while supporting operations as needed. You'll own day-to-day operations across both states.
Requirements
- Field Service Operator - Managed teams who travel to customer locations (not warehouse or fixed-facility operations)
- Systems Refiner - Take existing processes and make them better, more efficient, and scalable
- People Leader - Coach teams, manage performance, handle hourly workforce
- Problem Solver - Handle equipment failures, callouts, and client issues calmly
- Business-Minded - Understand P&L, margins, efficiency
- Builder Mentality - Excited to scale and share in upside, not just maintain
- 5+ years managing field operations
- Proven ability to scale teams and refine systems
- Strong people management with hourly workforce
- Valid driver's license; comfortable with VA/MD travel
Nice To Haves
- Multi-location experience
- P&L responsibility
- Turnaround experience
- Military background
Responsibilities
- Team Leadership - Hire, train, and manage ~16 field technicians across two states
- Multi-State Operations - Coordinate scheduling, routing, and resources between VA and MD; manage 5 trucks
- Quality & Safety - Refine and enforce SOPs, maintain compliance, ensure consistency across both states
- Equipment & Fleet - Oversee maintenance, repairs, inventory for pressure washing equipment and vehicles
- Client Operations - Handle escalations, manage key commercial accounts alongside sales
- Financial Performance - Control labor costs, improve efficiency, protect 70%+ gross margins while scaling
- Growth Execution - Turn around Maryland operation while maintaining Virginia performance
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
