Director Of Operations

Mai Placement • Avenel, NJ

1d • Hybrid

About The Position

We are seeking a highly professional and relationship-driven leader to oversee a growing product-focused division. This role blends operations leadership with client-facing responsibility, managing key accounts and ensuring high-level service delivery. The ideal candidate brings strong client relationship management, operational leadership, and experience with products (buying/selling/import), with the ability to represent the company effectively with senior stakeholders.

Requirements

• Experience managing customer relationships, preferably with large accounts
• Strong operational leadership experience
• Background in product-based business (distribution, import, wholesale, etc.)
• Ability to handle escalated client issues with professionalism and discretion
• Strong communication and presentation skills
• Experience managing small teams
• Strong client-facing experience with large or high-value customers
• Operational leadership experience
• Product-based background (buying/selling/import/distribution)
• Professional presence with strong communication skills
• Ability to manage escalations and maintain relationships

Nice To Haves

• Sales exposure is a plus

Responsibilities

• Serve as primary point of contact for key accounts
• Handle escalations and ensure high-level client satisfaction
• Maintain and strengthen client relationships
• Oversee day-to-day operations of the division
• Ensure efficient processes across customer service and fulfillment
• Identify and implement improvements to support growth
• Manage and develop a small customer service team
• Provide direction, support, and accountability
• Build structure for future team expansion
• Support sales efforts through relationship management
• Identify opportunities to expand existing accounts
• Collaborate with leadership on hiring and scaling the department

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed