Director of Operations

EOS Hospitality•San Francisco, CA

2d•$140,000 - $155,000

About The Position

As the Director of Operations, you will ensure exceptional experience for all guests while overseeing the operation of the Rooms Division, including Front Office, Housekeeping, and Guest Services, with a support role in Pescatore Restaurant and Engineering department. Reporting directly to the General Manager, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your mission will be to maintain Hotel Zoe’s reputation as a premier destination for hospitality and excellence.

Requirements

Bachelor’s degree in hospitality management or related field (preferred).
Minimum of 5 years of progressive leadership experience in the Rooms Division or similar role in a luxury or boutique hotel setting.
Proven track record of driving guest satisfaction and operational success.
Exceptional leadership, communication, and organizational skills.
Proficiency in hotel management systems and Microsoft Office Suite.
Passion for delivering personalized service in a sophisticated environment.

Responsibilities

Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards.
Monitor guest feedback channels and respond proactively to address concerns or enhance experiences.
Collaborate with other departments to create personalized experiences that align with the hotel's sophisticated hideaway concept.
Oversee all aspects of Front Office, Housekeeping, and Guest Services operations.
Develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue.
Manage budgets, control costs, and ensure financial goals for the Rooms Division are achieved.
Support Pescatore Restaurant and Engineering department as needed.
Recruit, train, and mentor a dedicated team committed to delivering world-class service.
Foster a culture of collaboration, empowerment, and continuous improvement within the Rooms Division.
Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction.
Uphold and enhance Hotel Zoe’s brand as a sophisticated retreat in Fisherman’s Wharf.
Serve as an ambassador for the hotel, building strong relationships with guests, staff, and the local community.
Ensure all Rooms Division operations comply with hotel policies, local regulations, and safety standards.
Maintain a pristine and welcoming environment in all guest areas.