Director of Operations

NIVA Health

10d•$90 - $100

About The Position

The Operations Director will oversee the operations of NIVA Health’s multi-clinic, nationwide network of Primary Care/IV Nutritional Wellness and Regenerative Medicine offices. This role requires a strong operational background with experience in the start-up, expansion, and implementation of Primary Care service lines. The Operations Director will play a key role in strategic planning, business development, employee relations, and financial oversight, with a strong emphasis on compliance and billing practices. This position is critical to ensuring operational excellence, patient-centered care, and alignment with NIVA Health’s mission of providing stellar patient care. The Operations Director must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. NIVA Health Core Values: As a member of the NIVA Health leadership team, you will embody and promote our core values: Teamwork: Foster collaboration and unity across all levels of the organization. Resilience: Maintain a positive attitude and determination to overcome challenges. Open-Mindedness: Encourage innovation and diverse perspectives. Ownership: Take responsibility for achieving goals and driving success. Positivity: Inspire optimism and enthusiasm throughout the team.

Requirements

Proven operational leadership experience and successful track record in multi-clinic, nationwide healthcare organizations.
Demonstrated success in start-up and implementation of Primary Care service lines.
Strong knowledge of billing practices and revenue cycle management.
Experience with strategic planning, business acumen, and employee relations.
Ability to oversee compliance, audits, and quality initiatives.
Detail oriented and ability to juggle multiple projects.
Excellent communication, organizational, and leadership skills.
Knowledge of regulatory agencies and standards that govern primary care practices.
Bachelor’s Degree or above in Healthcare Administration is highly desirable.
10 years experience managing Primary Care clinics
Flexibility to travel (Required)

Responsibilities

Lead operations for multiple Primary Care clinics across the U.S.
Drive start-up and implementation of new service lines, ensuring seamless integration with existing operations.
Oversee budgeting, forecasting, reporting, and auditing.
Develop and maintain strategic plans to support organizational growth and sustainability.
Ensure systems are in place to evaluate performance against NIVA Health objectives.
Monitor compliance with OSHA, HIPAA, and all state/federal regulatory requirements.
Establish, update, and enforce standard operating procedures (SOPs) and protocols.
Stay informed of industry trends, regulatory changes, and potential risks/opportunities.
Coordinate cross-functional collaboration with clinical, HR, IT, and finance teams.
Provide strong leadership across geographically dispersed teams.
Partner with HR in recruitment, performance management, and employee relations.
Promote a culture of accountability, ownership, and continuous improvement.
Mentor and coach staff to achieve professional development and departmental goals.
Communicate effectively with clinic managers and executive leadership to align priorities.
Ensure systems are in place for quality monitoring and clinical risk management.
Conduct audits on compliance, service delivery, and infection control.
Oversee credentialing and billing-related compliance for all service lines.
Develop and enforce policies that align with clinical and non-clinical regulatory standards.
Partner with HR and Compliance to address outcomes, risks, and performance issues.
Complete other duties as assigned at the discretion of management.