Director of Operations

Mae Health•New York, NY

8d•$120,000 - $140,000•Remote

About The Position

Build the Operational Backbone That Powers Maternal Health Equity MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people, while also reducing clinical costs of care at scale. At Mae, we are solution-oriented, accountable, data-driven, adaptable, and mission-connected. We take ownership seriously. We are looking for a Director of Operations who thrives at the intersection of enterprise systems, financial performance, and cross-functional execution. This is not a maintenance operations role. You will architect and strengthen Mae’s operational infrastructure to support scalable growth, revenue integrity, and disciplined execution across the organization. If you are energized by building structure in complex environments and comfortable owning both operational clarity and financial performance, including managing the claims and billing team, we would love to meet you.

Requirements

5+ years in healthcare operations, enterprise process improvement, or revenue cycle leadership
2+ years of people management experience
Demonstrated success designing and improving cross-functional systems
Strong analytical capability, including advanced Excel proficiency
Experience connecting operational decisions to financial performance
Experience influencing senior stakeholders without direct authority
Comfortable owning outcomes
Financially disciplined and data-driven
Strong in cross-functional influence without direct authority
Structured in your thinking and clear in communication
Able to build systems in fast-moving environments
Mission-connected but business-minded
You understand that operational excellence enables health equity. Strong systems drive sustainable impact.

Nice To Haves

MBA or equivalent operational training
Exposure to P&L ownership
Lean, Six Sigma, or similar process improvement methodology
Startup or growth-stage company experience
Experience operationalizing new product features

Responsibilities

Enterprise Operations Strategy
Assess operational workflows across Product, Member Experience, Client Success, Compliance, and Growth
Design and implement standardized process frameworks
Establish documentation governance standards
Reduce cross-functional friction through structured process design
Ensure operational systems scale with company growth
Product & Operations Integration
Participate in discovery and planning conversations for major product initiatives
Document current-state workflows to support accurate feature development
Provide operational clarity during feature design
Strengthen feedback loops between functional teams and Product
Support operational readiness for launches
Financial Alignment & Cross-Functional Optimization
Identify process gaps impacting revenue, margin, or operational performance
Evaluate handoffs that create delays or financial leakage
Partner with the COO and Chief Growth Officer to align operational improvements with financial goals
Use data and operational modeling to prioritize high-impact improvements
Drive adoption of new processes without direct reporting authority
Revenue Cycle Leadership
Direct management of the Claims & Billing team
Monitor denial trends, underpayments, and revenue leakage risks
Partner with Compliance on billing investigations and FWA prevention
Ensure billing operations support revenue integrity and compliance standards
Change Management & Tool Ownership
Lead operational change initiatives related to vendor or system transitions
Redesign workflows impacted by tool updates
Measure post-implementation effectiveness
Evaluate and recommend systems as operational needs evolve