Director of Operations

Interstate – A Premier Facility Services Provider • Phoenix, AZ

4d

About The Position

We are seeking a dynamic and experienced Director of Operations to lead and elevate our cleaning and custodial services across multiple facilities. This vital role requires a proactive leader who can develop strategic initiatives, oversee daily operations, and ensure the highest standards of cleanliness, safety, and efficiency. As the driving force behind our janitorial team, you will foster a culture of excellence, accountability, and continuous improvement to create pristine environments that promote health and productivity.

Requirements

• 7–10 years of progressive operations leadership experience, preferably within janitorial, facilities management, or related service industries.
• Extensive janitorial experience with a strong background in commercial cleaning, industrial cleaning, and facilities maintenance.
• Proven leadership skills in managing large custodial teams within fast-paced environments.
• Expertise in floor care techniques such as buffing, stripping, sealing, and polishing surfaces.
• Knowledge of residential painting processes as they relate to facility upkeep is a plus.
• Strong understanding of safety protocols related to custodial work including proper use of cleaning chemicals and equipment.
• Excellent organizational skills with the ability to prioritize tasks efficiently while maintaining attention to detail.
• Effective communication skills for training staff, coordinating with other departments, and reporting on operational performance.

Nice To Haves

• Knowledge of residential painting processes as they relate to facility upkeep is a plus.

Responsibilities

• Develop and implement comprehensive janitorial policies, procedures, and standards to ensure consistent service quality across all sites.
• Lead, motivate, and manage a diverse team of custodial staff, including supervisors and frontline cleaners, to achieve operational excellence.
• Oversee scheduling, staffing levels, training programs, and performance evaluations to optimize team productivity.
• Coordinate with facilities management to plan and execute routine cleaning, deep cleaning, floor care (including buffing), industrial cleaning, and specialized maintenance tasks.
• Monitor supply inventory levels; order and manage cleaning supplies, equipment maintenance, and safety gear to ensure smooth operations.
• Conduct regular inspections to verify cleanliness standards are met; address deficiencies promptly with corrective actions.
• Collaborate with health and safety teams to enforce compliance with OSHA regulations and industry best practices for commercial and residential cleaning environments.
• Drive continuous improvement initiatives by analyzing operational data, implementing innovative cleaning techniques, and adopting new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees