Director of Operations

LeadingIT • Woodstock, IL

25d • $115,000 - $120,000

About The Position

DIRECTOR OF OPERATIONS Are you a decisive, action-oriented leader who thrives in a high-growth, fast-paced environment? Do you have a relentless drive to improve, problem-solve, and execute? Our growing Managed Service Provider (MSP) is looking for a Director of Operations - someone who brings energy, confidence, and a focus on results over excuses. As a key member of our Leadership Team, you’ll play a critical role in shaping the company’s direction, ensuring operational excellence, and leading teams to success. WHO YOU ARE: You Are Driven – No questions, no approval needed. You take ownership and make things happen. You Chase Excellence – You have a demand for excellence in what you do. You strive to be the best. You Are Accountable - You take extreme ownership. You hold yourself accountable and expect the same from your team. You Stay Positive – You are a problem solver. You keep a positive mindset with a solution focus. Always focused on solutions, not obstacles. You Are Humbly Confident - You can make it happen, and if not, you are able to ask for help. You Are Growth-Oriented – You constantly seek to improve, scale, and optimize. You Want Purposeful Work – You want to be part of something bigger than a job. ACCOUNTABILITIES LMA – Lead, Manage, Hold Team Accountable Operational Gross Margin-45% Service Delivery -Create, Achieve, and Maintain Best in class Service Delivery Metrics Operational Processes and Documentation - Responsible for creating and maintenance of all technical operational processes and documentation Operational Staff + Development Training- Responsible for building processes, protocols, and standards for monitoring training and development of all operational staff

Requirements

• Strong leadership skills – Ability to mentor, guide, and inspire teams.
• Proven track record – Demonstrated ability to create and accomplish results on a 12-week → 12-month roadmap.
• Budget Management – Establish and operate within your Operational budget.
• Metrics-Driven Mindset – Define and implement measurable success benchmarks.
• Technical or Customer Service Leadership Experience – OR the ability to learn the industry within 90 days.
• Relentless Focus on Results – No excuses, no job justification—just execution.

Responsibilities

• Lead, Manage, Hold Team Accountable
• Operational Gross Margin-45%
• Service Delivery -Create, Achieve, and Maintain Best in class Service Delivery Metrics
• Operational Processes and Documentation - Responsible for creating and maintenance of all technical operational processes and documentation
• Operational Staff + Development Training- Responsible for building processes, protocols, and standards for monitoring training and development of all operational staff

Benefits

• Salary is based on your experience, drive and the value you can bring our company; and is in the range of $115,000 to $120,000 per year with potential to earn up to 7% of salary incentive bonuses.
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO policy
• Company provided gear (notebook + softphone) as well as company clothing.
• LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years —on top of fully paid benefits, unlimited PTO, and a people-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees