Director of Operations

Beacon Hill Hospitality • Hialeah, FL

1d

About The Position

Director of Parking Operations Job Summary The Director of Operations is responsible for ensuring optimal operational and financial performance for their assigned contract(s). This role requires strong acumen in both Business Operations and Revenue Collection/Management. The DOO is an organizational advocate who conducts themself in accordance with the organization's policies and procedures, and strives to drive the company's mission and vision forward. This fast-paced role requires juggling responsibilities that range from successfully building and leading teams, establishing & upholding revenue controls, managing operational performance, parking equipment maintenance, and maintaining a professional relationship with the client - all with the goal of heightening the patient experience. The Director of Operations ensures that all account criteria and expectations are consistently met or exceeded. Essential Duties and Responsibilities (including but not limited to): Oversees the entirety of operations, including day-to-day workflows, talent management, ensuring client satisfaction, handling escalated customer issues, and client requests, in addition to other related duties as assigned. Hire and Develop a High Functioning Team Fosters a spirit of teamwork and unity that enables each employee and collective team to succeed. Consciously creates a workplace culture that is consistent with the company's mission, vision and values. Responsible for hiring candidates and interviewing prospects in accordance with organizational criteria and standards. Orients, onboards and trains new staff in account-specific procedures as well as standardized company policies. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Creates and manages team schedules and rotations fairly. Manages the time and attendance process ensuring team members follow rules and regulations. Collaborates with HR to produce repeatable training and performance management programs for all positions, including valet, hospitality, and revenue-supporting positions. Revenue & Reporting Responsibilities Completes bi-weekly payroll and weekly reports for HQ office as required Perform required daily, weekly and monthly audits Perform weekly & monthly cash reconciliation Complete Daily Revenue Report each day accurately Process Exception reports Perform regular bank deposits Responsible for inventory expense tracking & ordering, as well as vendor relationship management Reports on and ensures location is meeting expectations as related to receivables for monthly parking and validations Collaborates with HR and Operations to document and improve SOPs related to financial management Works with Executive Leadership at month-end to validate P&L transactions Completes month end variance reports in relation to budget adherence Collect and submit cash deposits from pay-on-foot machines Replace bills of poor quality with "ATM Quality" bills Maintain parking cards and deposits Reconcile and manage the petty cash account Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources Makes business decisions that are financially responsible, accountable and in accordance with company policy Equipment Maintenance and Inventory Control Maintain adequate parking related supplies (tickets, gate arms, cleaning cards, receipt paper, etc.) Serve as hospital contact to all parking equipment related issues Communicate any parking issues and present solutions to client contact Educate appropriate hospital employees on validation procedures Submit purchase orders to client Attend relevant hospital-initiated meetings Ensure that parking equipment is in working order (operating properly, adequate tickets, receipt paper, etc.) Perform preventative maintenance on parking equipment Stock pay-on-foot machine bins with adequate change Respond promptly to issues at gates and pay-on-foot machines Deploy Team Members to act as cashier when equipment is not in service Perform checks and monitor the parking operation as a whole by identifying safety concerns, ticketing cars that have parked in an unauthorized garage, and making sure that the areas are clean and free of trash and debris Parking Equipment Responsibilities Serve as direct contact to all vendors and contractors Partner with vendors to coordinate reliability improvements and create a documented preventative and proactive maintenance program Ensure that equipment service calls to Parking Equipment Vendor are responded to in agreed upon time frame Confirm that Parking Equipment Vendor maintenance and repair efforts are complete Seek out continued education in the parking equipment world through classes, webinars, inspecting Parking Equipment Vendor service calls, etc. Ensure Operational Excellence and Client Satisfaction Ensures the facility is appropriately staffed in accordance with the contract in place. DOO should pay special attention to hours scheduled, with overtime targets in mind Checks in regularly with clients and ensures that the team is exceeding their expectations. Oversees and maintains all equipment and uniform needs Handles any escalated customer inquiries and/or complaints while Complete accident/incident reports Solves problems and makes decisions using sound and reasonable judgment Prepares account specific procedures and oversees compliance

Requirements

• Possesses exceptional customer service skills and a positive attitude.
• The ability to handle critical issues in a timely manner.
• Strong leadership & mentorship skills.
• Ability to deescalate tense situations.
• Ability to read, understand, and communicate effectively both verbally and on paper
• Ability to proactively solve problems, but also knows when to ask for help.
• Ability to communicate clearly and effectively in a courteous manner.
• High School degree or equivalent
• At least two years related experience, preferred
• At least one year of accounting and/or finance experience, preferred
• This position requires the ability to stand for most of the shift. It also requires long sessions walking, sitting, reaching with hands or arms, talking and hearing.
• Employees must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift.
• The position may be subjected to weather conditions prevalent at the time.
• The noise level in this work environment can range from minimal to moderate.

Responsibilities

• Oversees the entirety of operations, including day-to-day workflows, talent management, ensuring client satisfaction, handling escalated customer issues, and client requests, in addition to other related duties as assigned.
• Hire and Develop a High Functioning Team Fosters a spirit of teamwork and unity that enables each employee and collective team to succeed.
• Consciously creates a workplace culture that is consistent with the company's mission, vision and values.
• Responsible for hiring candidates and interviewing prospects in accordance with organizational criteria and standards.
• Orients, onboards and trains new staff in account-specific procedures as well as standardized company policies.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Creates and manages team schedules and rotations fairly.
• Manages the time and attendance process ensuring team members follow rules and regulations.
• Collaborates with HR to produce repeatable training and performance management programs for all positions, including valet, hospitality, and revenue-supporting positions.
• Completes bi-weekly payroll and weekly reports for HQ office as required
• Perform required daily, weekly and monthly audits
• Perform weekly & monthly cash reconciliation
• Complete Daily Revenue Report each day accurately
• Process Exception reports
• Perform regular bank deposits
• Responsible for inventory expense tracking & ordering, as well as vendor relationship management
• Reports on and ensures location is meeting expectations as related to receivables for monthly parking and validations
• Collaborates with HR and Operations to document and improve SOPs related to financial management
• Works with Executive Leadership at month-end to validate P&L transactions
• Completes month end variance reports in relation to budget adherence
• Collect and submit cash deposits from pay-on-foot machines
• Replace bills of poor quality with "ATM Quality" bills
• Maintain parking cards and deposits
• Reconcile and manage the petty cash account
• Maintains fiscal responsibility by evaluating budgetary needs, reducing expenses, and by conserving and maintaining resources
• Makes business decisions that are financially responsible, accountable and in accordance with company policy
• Maintain adequate parking related supplies (tickets, gate arms, cleaning cards, receipt paper, etc.)
• Serve as hospital contact to all parking equipment related issues
• Communicate any parking issues and present solutions to client contact
• Educate appropriate hospital employees on validation procedures
• Submit purchase orders to client
• Attend relevant hospital-initiated meetings
• Ensure that parking equipment is in working order (operating properly, adequate tickets, receipt paper, etc.)
• Perform preventative maintenance on parking equipment
• Stock pay-on-foot machine bins with adequate change
• Respond promptly to issues at gates and pay-on-foot machines
• Deploy Team Members to act as cashier when equipment is not in service
• Perform checks and monitor the parking operation as a whole by identifying safety concerns, ticketing cars that have parked in an unauthorized garage, and making sure that the areas are clean and free of trash and debris
• Serve as direct contact to all vendors and contractors
• Partner with vendors to coordinate reliability improvements and create a documented preventative and proactive maintenance program
• Ensure that equipment service calls to Parking Equipment Vendor are responded to in agreed upon time frame
• Confirm that Parking Equipment Vendor maintenance and repair efforts are complete
• Seek out continued education in the parking equipment world through classes, webinars, inspecting Parking Equipment Vendor service calls, etc.
• Ensures the facility is appropriately staffed in accordance with the contract in place.
• Checks in regularly with clients and ensures that the team is exceeding their expectations.
• Oversees and maintains all equipment and uniform needs
• Handles any escalated customer inquiries and/or complaints while
• Complete accident/incident reports
• Solves problems and makes decisions using sound and reasonable judgment
• Prepares account specific procedures and oversees compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED