Director of Operations

Austin Country Club•Austin, TX

1d•Onsite

About The Position

Founded in 1899, Austin Country Club (ACC) is one of the oldest existing clubs in Texas and the first golf club established in the state. It is rich in tradition and excellence, home to legendary golf instructor Harvey Penick, and has hosted the WGC-Dell Technologies Match Play. Located along beautiful Lake Austin, the course was designed by Pete Dye and is a par 72 championship layout, enshrined in the Texas Registry of Historic Golf Courses. ACC is a Platinum Honorable Mention Club of America, maintains full membership with a strong waiting list, and is family-centered, mission-driven, and committed to service that consistently exceeds member expectations. The Club is open 7 days per week, 12 months per year. The Director of Operations oversees the clubhouse operations and member services, ensuring smooth coordination among departments and maintaining the highest standards of service, hospitality, and operational excellence. This position reports directly to the General Manager/Chief Operating Officer and has responsibilities for clubhouse operations, including Food & Beverage, Housekeeping, Clubhouse Services, Private & Club Events, Youth Activities Director, and Purchasing.

Requirements

Minimum 3-5 years of experience in private country clubs, preferably within a premier club environment, with oversight of multiple departments.
Proven experience managing key clubhouse departments, including Food & Beverage, Housekeeping, Purchasing, Locker Rooms, Events, and Member Services.
Strong operational expertise in food and beverage programs, including service standards, banquet operations, and private events execution.
Comprehensive operational knowledge across all assigned departments.
Demonstrated ability to lead, develop, train and motivate both hourly staff and department managers.
Commitment to delivering superior, personalized member experience while maintaining exceptional service standards.
Experience in budget management, financial forecasting, and oversight of profit and loss (P&L) performance.
Deep understanding of private club governance and committee relations.

Nice To Haves

A bachelor's degree in hospitality management, Business Administration, or a related field is preferred, not required.

Responsibilities

Directs day-to-day operations of the clubhouse, ensuring high standards of service, cleanliness, and maintenance.
Hire clubhouse staff and/or review hiring department heads, trains, supervise, and motivate department heads and staff, implementing policies regarding employee performance and relations.
Acts as a primary point of contact for members, resolving complaints on a timely matter, and ensuring a premium, welcoming environment.
Assists in developing, monitoring, and adhering to operating and capital budgets, managing payroll, and controlling costs.
Direct and supervise two (2) or more full-time employees or their equivalent.
Authority to hire and/or terminate employees, or their suggestions and recommendations regarding hiring, termination, advancement, promotion, discipline, or other changes in employee status are given weight.
Oversees planning and execution of club events, activities, and private parties.
Implement policies established by the governing Board and the operational procedures of the General Manager.
Provides input and recommendations for changes, improvements, etc., for consideration by the General Manager.
Coordinates smooth functioning of various departments, helping to resolve disputes that may arise.
Implement policies regarding employer-employee relations, reviews employee efficiency and performance.
Maintains contact with membership and ensures membership satisfaction.
Attend House and other operating committee meetings.
Coordinates operating and capital budgets for his/her departments.
Coordinates clubhouse services with sports activities.
Monitors budget and operational results.
Assists with control of payroll budgets.
Works with all department heads to ensure optimal productivity of each department.
Ensures smooth communication between sports activities (golf, tennis) and food & beverage/clubhouse operations.
Extremely personable, professional, and able to maintain poise under pressure.
Willingness to work weekends, evenings, and holidays a required by the private club schedule.
Take full ownership of operational outcomes, both successes and challenges.
Makes fair ethical, and consistent decisions aligned with Club policies and values.
Protect the safety, dignity, and professional growth of employees.
Safeguard the Club's culture, reputation, and membership relationships.
Address sensitive situations discreetly and decisively, even under pressure.
Balance member expectations with employee welfare to maintain a healthy, high-performing environment.
Other duties assigned as they arise.