Director of Operations

Disability Rights Wisconsin•Milwaukee, WI

10d•$115,000 - $125,000•Hybrid

About The Position

The Director of Operations is a key member of the leadership team and oversees the organization's internal operations. This position supervises the Human Resources, Information Technology (IT), and Administrative Support teams, as well as oversees the Milwaukee office, to ensure efficient, compliant, and mission-aligned support services. The Director of Operations provides high-level oversight and ensures that administrative systems effectively support the organization’s legal and advocacy goals.

Requirements

Bachelor’s degree in nonprofit management, business, public administration, or related field, or equivalent experience
Minimum 5–7 years of experience in nonprofit operations, including supervisory experience
Strong knowledge of nonprofit IT, HR compliance, and administrative systems
Demonstrated leadership and team-building skills
Excellent organizational, problem-solving, and interpersonal skills
Commitment to equity, inclusion, and the mission of providing legal services to underserved communities

Nice To Haves

Ability to write and/or speak Spanish, Hmong, or ASL as well as English is desired
Demonstrated skill to establish internal and external credibility
Ability to maintain organization wide perspective while developing initiatives
Adaptive capacity to evolve with the organization

Responsibilities

Operational Oversight
Supervise, guide, and support the HR staff, IT Manager, and Administrative Support staff.
Ensure coordination across administrative departments and alignment with organizational goals.
Identify and implement process improvements across internal operations.
Oversee DRW’s physical office spaces and serve as primary liaison with landlords and vendors.
Human Resources
Oversee HR operations and ensure consistent application of personnel policies and procedures.
Partner with HR staff to build a workplace culture that fosters belonging and inclusion.
Actively participate in staff attraction and retention initiatives.
Information Technology
Supervise IT staff and oversee IT vendors or independent contractors to ensure secure, functional, and efficient systems for remote and office-based employees.
Guide technology planning and investment aligned with the organization’s strategic direction.
Administration
Oversee day-to-day administrative functions across multiple offices and remote environments.
Ensure consistent office operations, supplies, document management, and internal communications infrastructure.
Leadership and Collaboration
Serve as a member of the leadership team and contribute to organizational strategy.
Provide on-site leadership at the Milwaukee office.
Represent operations priorities in agency-wide planning and decision-making.
Act as a liaison to Board committees, as needed.
Supervision and Mentorship:
Directly supervise individuals who oversee the day-to-day operations of their respective teams.
Promote a supportive, collaborative, and accountable work environment for staff.
Conduct regular performance evaluations of supervisees and oversee performance management across staff. Work with staff to ensure proper supervision, including addressing performance issues and training needs. Ensure all staff receive appropriate, ongoing training to enhance their skills and effectiveness.
Coordinate internal and external training opportunities to promote professional growth for attorneys and advocates.
Foster a culture of continuous improvement and knowledge sharing.
General
Adhere to all DRW policies and procedures, including but not limited to work hours, timesheets, file maintenance, confidentiality, and security.
Participate in DRW activities such as all-staff meetings and committees.
May be other related duties as assigned.

Benefits

Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
Employer-provided Short-Term and Long-Term Disability Insurance
401(k) Retirement Plan with Employer Contribution
Flex Spending Account
Access to affordable, quality:
Dental, Vision Coverage
Additional Life Insurance for employee and spouse and children
Critical Illness Insurance
Identity Theft
Pet Insurance
Public Student Loan Forgiveness
Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans. However, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.
For more information, read the Federal Student Aid’s Public Service Loan Forgiveness (PSLF) page:
studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Generous paid time off policies include:
10 Fixed and 4 Floating Holidays
Leave time for:
Medical and Caretaking
Vacation
Personal
Bereavement Leave
Additional benefits include the Employee Assistance Program (EAP), Commuter Choice, and Sabbatical Leave.