Director of Operations

Canandaigua National Bank & Trust Co • Canandaigua, NY

34d • $150,000 - $175,000

About The Position

The Director of Operations provides strategic and operational leadership for the organizations deposit and lending operations, ensuring efficiency, regulatory compliance, risk management, and exceptional service delivery. The role oversees core operational functions across banking and loan servicing, partners closely with risk, compliance, IT, and business leaders to drive continuous improvement and support growth, scalability, and sound financial performance. The Director of Operations is accountable for operational integrity, process optimization, audit readiness, and the development of high-performing teams while maintaining alignment with regulatory requirements and organizational strategy.

Requirements

• A B.S. or B.A. degree in a field related to banking or equivalent required.
• A minimum of ten (10) years' experience in related positions is normally required or equivalent education and experience.
• Three (3) to five (5) years of people leading experience.
• Strong management skills
• Strong presentation skills
• Strong project management skills
• Ability to analyze and interpret data
• Proficient reading, writing, grammar, and strong mathematics skills
• A thorough knowledge of the banking operations
• Very strong interpersonal relations and communicative skills
• Demonstrated computer capability normally associated with advanced spreadsheet and data base programs
• Ability to synthesize information and communicate effectively to the CFO
• Familiarity with current bank regulations
• Solid presentation skills (both oral and written)
• Ability to communicate comfortably at appropriate level of summary and detail across multiple organizational levels
• Strong prioritization, delegation, and employee development skills
• Demonstrated ability to assist division personnel in ensuring computer standards are followed.

Nice To Haves

• A Masters in Operations Management, Organizational Leadership, Business Administration, Human Resources, or similar programs preferred.
• Other experience may include process Improvement (i.e., Lean Six Sigma training).

Responsibilities

• Administers department’s functions, ensuring compliance to the organization’s policy, legal and government rules, and regulations by establishing, monitoring and maintain policies and procedures.
• Analyzes operational problems and develops resolutions.
• Ensures department is meeting internal and external customer service levels.
• Communicates with other departments officers to properly integrate activities.
• Establishes strategies to achieve goals in the division’s operating plan; development of the annual budget for the division.
• Ensures that the division and all personnel adhere to established operating policies and procedures along with outside regulatory requirements.
• Assists departments and management to identify opportunities for process improvements.
• Interprets internal & external customer needs and requirements.
• Analyzes, recommends, and implements business process improvements, and evaluates results.
• Oversees third party vendor partnerships and communication by ensuring vendors meet their customer service levels as agreed. Participates in annual vendor review for mission critical vendors.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees