Director of Operations

Found Rentals•Fullerton, CA

17h•$140,000 - $160,000

About The Position

As a premier luxury event furnishing rental company, we partner with clients to transform their visions into unforgettable experiences. Our success is built on a foundation of strong values and a passionate team. We firmly believe in our mission of creating spaces that inspire and bring comfort. Our team lives by five core values, and we are looking for someone who not only understands them, but actively works/lives by them. C ollaboration: Succeed as a team H eart: Relentlessly care for others A uthenticity: Bring our best self I ntegrity: Do the right thing R eliability: Be dependable The Role The Director of Operations is the executive operational strategist, responsible for designing, standardizing, and scaling the operational framework that ensures flawless execution across all Found locations. This leader guarantees that the efficiency, quality, safety, and inventory integrity of every market align with our brand promise and the standards set forth by Found. The Found Difference: Our Core Values in Action The Director of Operations is expected to embody and lead through our core values: Collaboration: Drives inter-regional collaboration and seamless coordination between operations, sales, fabrication, and finance. Heart: Builds a unified, high-performance operational culture through strategic training, mentorship, and empowerment of location managers. Authenticity: Ensures operational transparency through accurate reporting and data, guiding genuine, performance-based improvements across the organization. Brings their best self each day and encourages and uplifts their team to do the same. Integrity: Establishes and enforces best-in-class standards to stay responsible within compliance, safety, ethics, and general management of the team and processes. Reliability: Scales operational excellence to ensure Found’s service promise is met consistently, regardless of location or market volume.

Requirements

8+ years of progressive leadership experience in multi-location operations, logistics, or supply chain management, ideally within the events or specialty rental sector.
Proven experience implementing and maximizing the use of Inventory Management Systems.
Demonstrated ability to lead, influence, and unify geographically dispersed management teams.
Strong financial acumen with experience managing multi-site budgets and leveraging operational data to drive strategic decisions.

Responsibilities

Develop, implement, and enforce Found’s Operational Standards for warehouse management, logistics flow, and inventory handling across all existing and future locations.
Define key performance indicators (KPIs) for operational efficiency, safety compliance, inventory accuracy, and asset utilization. Regularly audit locations to ensure adherence to Found’s Operational Standards.
Work with the Chief Operating Officer to develop operational models that are scalable and repeatable to support Found’s multi-market expansion, optimizing facility layouts and resource allocation for future growth.
Partner with the accounting team to manage operational budgets, control labor costs, and optimize fleet and facility maintenance spending across the organization.
Own short, mid, and long-term operational planning across all Found locations to support seasonal demand, peak event volume, and long-term growth.
Partner with Sales, Fabrication, and Leadership to convert revenue forecasts into scalable operational plans and resource models.
Lead annual, quarterly, and peak-season planning cycles, ensuring labor, inventory, fleet, facilities, and logistics capacity are aligned with forecasted demand.
Provide oversight for all fleet operations (routing, maintenance, acquisitions), ensuring optimal scheduling, efficiency, compliance, and driver safety across all markets.
Develop and manage key vendor relationships (transportation, materials, maintenance) to ensure a reliable and cost-effective supply chain for all operational needs.
Strategically optimize the end-to-end logistics from the warehouse floor to the event site, focusing on reducing turnaround times, quality control, handling of the inventory, and improving load/offload efficiency.
Directly manage and mentor the Operations Managers in each market. Provide them with the tools and strategic direction to execute Found;s Operational Standards effectively and develop their own teams.
Design and approve organizational structure for location operations teams, ensuring appropriate staffing levels to meet demand.
Ensure strict adherence to all local, state and federal safety and labor laws.
Oversee the strategy for training and certification programs for all operational roles (e.g. forklift cherry picker, driving, etc.), ensuring a consistent, high-level skillset across the organization.
Translate strategic plans into clear execution roadmaps for each market with defined milestones, ownership, and KPIs.
Hold Managers accountable to readiness, performance standards, and planning commitments.
Continuously assess performance against plan and adjust resourcing and operational strategy as needed.