Director of Operations - Miami, FL

Compass Group•Miami, FL

11d•$100,000 - $115,000•Onsite

About The Position

The Director of Operations will lead an exclusive, luxury dining, catering, and hospitality program within a prestigious law firm in Miami, FL. This role oversees a fully subsidized, high-touch account featuring a refined café and elevated catering for executive meetings and high-profile events. The ideal candidate embodies polished hospitality, exceptional attention to detail, and a white-glove service mindset.

Requirements

A minimum of 5 years of relevant experience in the hospitality industry as a Director, General Manager or similar level management roles
Fluent bilingual in Spanish and English (required)
Proven leadership experience in luxury hospitality, high-end catering, or upscale corporate dining
Strong financial and operational acumen with experience managing subsidized accounts
Exceptionally professional, articulate, and client-facing demeanor
Demonstrated ability to lead teams in high-expectation, service-driven environments
Meticulous attention to detail, cleanliness, and presentation
Candidates should reside in Florida; however, out-of-state candidates will be considered

Nice To Haves

Experience supporting executive-level and VIP catering preferred
Experience in country clubs, fine dining restaurants, boutique hotels, law firms, financial services, or other elite corporate environments strongly preferred

Responsibilities

Deliver a luxury hospitality experience across café, dining operations, and high-end catering operations
Lead, coach, and inspire a team of 9 employees (7 hourly, 1 salaried) to uphold premium service standards
Ensure impeccable food quality, presentation, and guest experience at all times
Oversee high-end catering execution for executive meetings, client events, and firm functions
Maintain a pristine, sophisticated environment aligned with a professional law firm setting
Manage financial performance of a fully subsidized account, including cost controls and forecasting
Conduct and submit daily operational audits and detailed checklists to the client
Build strong, trusted relationships with firm leadership through proactive and polished communication
Ensure compliance with food safety, sanitation, and company policies