Director of Operations - Miami Worldcenter

NDM Hospitality Services•Miami, FL

About The Position

NDM is seeking a dedicated and experienced Director of Operations to join our team at Miami Worldcenter , one of the largest and most exciting urban developments in the country. This is a hands-on, boots-on-the-ground role for someone who takes pride in keeping complex buildings running smoothly and efficiently. Located in the heart of Downtown Miami, Miami Worldcenter is a vibrant, mixed-use community spanning several city blocks. With residential towers, retail, restaurants, and public spaces, it's a dynamic environment that requires a proactive, solutions-oriented engineering leader. As a Director of Operations, you'll be responsible for overseeing day-to-day building operations, managing maintenance teams, and ensuring all systems are operating at peak performance. You'll be a key part of the team that keeps this landmark property safe, functional, and thriving.

Requirements

Bachelor's degree in Engineering, Facilities Management, or related field (preferred).
7–10 years of engineering or facilities management experience, including 3+ years in a leadership role.
Strong technical knowledge of HVAC, electrical, plumbing, and life‑safety systems.
Experience with large‑scale commercial or mixed‑use properties strongly preferred.
Proficiency with Building Management Systems (BMS) and maintenance software.
Excellent leadership, communication, and organizational skills.
Bi‑lingual Spanish required.

Nice To Haves

Relevant certifications (HVAC, EPA, LEED, PMP) are a plus.

Responsibilities

Conduct daily property walk‑throughs to ensure all physical assets and building systems are functioning optimally. Respond quickly to operational issues identified during inspections.
Oversee maintenance and repair of mechanical, electrical, plumbing, HVAC, and life‑safety systems.
Lead, train, schedule, and evaluate maintenance staff; support ongoing skill development.
Develop and implement preventive and predictive maintenance programs.
Maintain a safe environment by identifying and eliminating hazards; ensure compliance with OSHA, ADA, EPA, and all regulatory requirements.
Manage operating expenses and address financial variances to maintain budget performance.
Conduct regular property assessments and prioritize capital projects based on urgency and budget.
Co‑manage construction activities in partnership with the Development team.
Interpret engineering drawings, schematics, and technical documentation.
Support the General Manager in maximizing profitability across operational areas.
Provide leadership to center staff in operations and customer service.
Oversee crisis‑response operations to ensure safety of tenants, guests, and property assets.
Build strong relationships with civic officials, including code enforcement and fire safety authorities.
Manage vendor relationships and coordinate contractor activities for specialized services.
Monitor energy usage and support sustainability initiatives.
Maintain accurate maintenance records, inspection logs, and equipment documentation.
Collaborate with tenants, property management, and stakeholders to ensure high service levels.