Director of Operations

Asset Living•Denver, CO

23d•$90,000 - $100,000•Onsite

About The Position

The Director of Operations is a pivotal leadership role responsible for aligning divisional operations with corporate initiatives and strategic goals. This position balances daily operational oversight with long-term strategic planning, team development, and client service excellence. The Director will drive process improvements, manage escalations, and ensure effective communication across all levels, while also fostering a culture of accountability and continuous innovation.

Requirements

General knowledge of the property management industry.
Effective organizational and time management skills.
Excellent verbal and written communication and listening skills.
Ability to work independently with minimal supervision.
Accurate and detail oriented.
Demonstrated ability to influence and collaborate with leaders at all levels.
Consistent, regular and in person attendance during regular working hours at the workplace is required.

Responsibilities

Oversee the facilitation of the monthly operating report process and ensure timely, accurate submission of operational data.
Manage day-to-day divisional operations, including process oversight, compliance, quality control, and risk management.
Monitor payables and handle resident/vendor escalations promptly, resolving issues before further escalation.
Coordinate and facilitate coverage for regional operations personnel, including Regional Operations Specialists and floating office support staff.
Oversee office management and provide support as needed to ensure smooth, uninterrupted operations.
Collaborate with the Division President and senior leadership to refine and execute long-term strategic initiatives.
Analyze financial and operational metrics to identify improvement opportunities and drive operational efficiency.
Assist in new business development initiatives, contributing market insights and operational expertise.
Develop and implement innovative solutions to enhance service quality and operational performance.
Lead, mentor, and develop Regional Operations Specialists and support teams through regular performance reviews, one-on-one meetings, and targeted training initiatives.
Foster a collaborative and accountable work environment, ensuring clear communication of expectations and goals.
Engage in talent acquisition activities as needed, identifying, recruiting, and retaining top talent.
Encourage a culture of continuous learning and improvement through effective feedback and professional development opportunities.
Serve as the primary liaison between divisional operations and corporate leadership, ensuring that shared service initiatives and strategic changes are clearly communicated and implemented.
Maintain open, two-way communication channels, actively seeking and incorporating team feedback into decision-making processes.
Proactively address client needs by anticipating potential issues and preparing strategic solutions before challenges escalate.
Develop and implement clear processes and procedures that ensure excellent customer service, both for clients and internal stakeholders.
Apply creative, design-thinking approaches to identify and resolve complex operational challenges.
Lead continuous improvement projects that optimize workflows and elevate overall service quality.
Proactively assess and mitigate risks by monitoring operational performance and adapting strategies as necessary.
Oversee event planning for regional initiatives and support committee activities as assigned.
Manage bonus review processes and ensure data accuracy across relevant platforms (e.g., HubSpot/Apollo).
Make recommendations to improve office performance and adapt business practices in line with evolving operational needs.