Director of Operations Exterior Cleaning Services

Rolling Suds Alexandria-Arlington•Alexandria, VA

6h•$90,000 - $125,000

About The Position

Rolling Suds is a profitable, growing exterior cleaning company serving high-value clients across Northern Virginia. After a strong 2025, we're expanding into premium Maryland territories (Potomac, Bethesda, Chevy Chase) and need an experienced operator to manage and scale both markets. This isn't a corporate ops job managing a building full of people. This is a hands-on, field service leadership role managing crews who go to customer sites daily - commercial properties, military bases, residential communities. You'll build systems, train teams, ensure quality, handle logistics, and solve problems in real-time. The owner is primarily focused on sales and growth. You'll run everything else.

Requirements

Field Service Operator - You've managed mobile crews who deliver services at customer locations (not warehouse/facility operations)
Systems Builder - You create SOPs, training programs, and processes that work without you hovering
People Leader - You genuinely enjoy coaching teams, managing performance, and handling the people side of operations
Calm Under Pressure - Equipment breaks, crews call out, customers complain - you handle it without drama
Business-Minded - You understand P&L, margins, efficiency - you're not just a task manager
Growth-Oriented - You're excited to scale something, not just maintain status quo
5+ years managing field service operations (commercial cleaning, restoration, HVAC, facilities services, franchise operations)
Experience scaling service businesses or managing multi-location operations
Direct P&L responsibility or GM-level accountability
Strong people management skills with diverse, hourly workforce
Valid driver's license; will travel between VA and MD locations

Nice To Haves

Military NCO or officer background with decentralized operations experience is a plus

Responsibilities

Team Leadership - Hire, train, and manage ~ 20 field technicians across two states; build a culture of safety, quality, and accountability
Multi-Location Operations - Coordinate scheduling, routing, and resource allocation between VA and MD markets
Quality & Safety Systems - Create and enforce SOPs for commercial and residential services; maintain regulatory compliance
Equipment & Fleet Management - Oversee maintenance, repairs, inventory for pressure washing equipment and vehicles
Customer Operations - Handle escalations, ensure job quality, manage key commercial accounts alongside sales team
Financial Performance - Control labor costs, improve job efficiency, protect gross margins while scaling operations
Growth Execution - Help scale operations across two states while maintaining profitability