Director of Operations

Doctronic•New York, NY

15h•$160,000 - $200,000•Onsite

About The Position

We're looking for a Director of Operations to own operational infrastructure and ensure the company runs smoothly as headcount doubles and complexity increases. You'll be the operational backbone that enables every team to move fast without breaking things. This is a high-impact, high-visibility role reporting directly to the CEO. You'll touch everything from vendor management to board preparation, cross-functional processes to internal systems. Your work will create the operational leverage that allows us to scale efficiently while maintaining our quality bar in a regulated healthcare environment.

Requirements

5+ years of operations leadership experience in fast-scaling startups
Proven track record supporting companies through rapid headcount growth (20 to 100+ employees)
High agency and low ego—you find what needs doing and do it, regardless of job description
Comfortable with ambiguity and context-switching between diverse operational challenges
Exceptional project manager who can juggle multiple priorities without dropping balls
Strong systems thinker who builds scalable processes, not one-off solutions
Excellent communicator and cross-functional collaborator who earns trust across teams
Detail-oriented executor with strategic thinking ability
Resourceful problem-solver who finds creative solutions with limited resources

Nice To Haves

Healthcare compliance awareness and understanding of regulated operations
Experience with SOC 2 and HIPAA operational requirements
Background in tech or healthcare startups navigating growth and complexity
Familiarity with board operations and investor relations
Experience implementing operational systems and tools (project management, documentation, communication platforms)
Understanding of clinical operations or healthcare delivery models
MBA or equivalent business operations training

Responsibilities

Manage vendor relationships and contracts across technology, facilities, legal, finance, and operations
Oversee office operations and remote work infrastructure to support a distributed team
Improve cross-functional processes that enable teams to collaborate effectively and move quickly
Support board preparation and maintain operating cadence (OKRs, all-hands, leadership meetings)
Drive cross-functional initiatives that don't fit neatly into a single department
Build internal systems, documentation, and playbooks that codify how we work
Partner with leadership on resource planning, organizational design, and strategic projects
Identify operational bottlenecks and implement solutions before they slow us down
Ensure compliance with operational requirements for SOC 2, HIPAA, and other regulatory frameworks
Own special projects and CEO priorities that require operational rigor