Director of Operations

Beacon Mobility•Buffalo, NY

50d•$130,000 - $150,000

About The Position

The Director of Operations ensures operations teams are deploying company services to our client populations safely and in an on-time capacity. Helping our drivers and driving assistants be successful in their daily job requirements is of paramount importance. Coordinating routes, solving shortage issues, working with other departments and placing customer needs first are of paramount importance to this role. Position Summary: The Regional Director of Operations is a key leadership role responsible for overseeing and enhancing the operational efficiency and effectiveness of Beacon Mobility's transportation services within the New York region. This individual will drive operational excellence, ensure compliance with industry standards, and foster a culture of safety, customer service, and continuous improvement.

Requirements

Bachelor’s degree in Business Administration, Transportation Management, or a related field; MBA or advanced degree preferred.
Minimum of 7-10 years of experience in operations management, preferably within the transportation or logistics industry.
Proven track record of successfully managing multi-site operations and leading large teams.
Strong knowledge of transportation regulations, safety standards, and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze complex data, develop strategies, and execute plans effectively.
Proficiency in using transportation management systems (TMS) and other relevant software.

Responsibilities

Oversee daily operations across multiple locations within the region to ensure high standards of service delivery.
Develop and implement operational strategies to enhance efficiency, productivity, and customer satisfaction.
Monitor key performance indicators (KPIs) and take corrective actions to achieve operational targets.
Ensure all operations comply with federal, state, and local regulations, as well as company policies.
Promote a safety-first culture by implementing and overseeing safety programs, training, and regular audits.
Prepare and manage the regional budget, ensuring cost-effective operations while meeting financial goals.
Analyze financial reports and operational data to identify trends, opportunities, and areas for improvement.
Lead, mentor, and develop a high-performing team of operations managers and staff.
Foster a collaborative and inclusive work environment that encourages professional growth and development.
Build and maintain strong relationships with clients, stakeholders, and partners to ensure satisfaction and address any concerns.
Work closely with the sales and marketing teams to support business development initiatives and expand service offerings.
Identify and implement best practices and innovative solutions to enhance operational processes and service delivery.
Lead initiatives to improve technology, systems, and workflows for better efficiency and effectiveness.