Director of Operations

Likewize•Dallas, TX

9h•Onsite

About The Position

The Director of Operations will lead a large-scale, end-to-end warehouse and reverse logistics operation within a state-of-the-art, automated facility in Flower Mound, Texas. This role is fully on-site and is responsible for driving operational excellence across inbound receiving, reverse logistics, screening (grading), outbound fulfillment, inventory management, kitting and repair, while consistently meeting safety, quality, cost, and service-level commitments. Reporting to the Sr. Director, Operations – US & Canada, this leader will collaborate closely with cross-functional partners including Supply Chain, Transportation, Engineering, IT, Quality, Finance, HR, and Sales to scale operations, improve efficiency, and support business growth. This is a highly visible leadership role requiring a strategic, hands-on operator who thrives in fast-paced, high-volume environments.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
10+ years of experience in operations, logistics, or supply chain management, with at least 5 years in a management role
Proven experience leading large-scale warehouse or reverse logistics operations, preferably in automated or technology-enabled environments
Strong background in labor planning, team leadership, and operational execution
Experience with inventory management systems, repair operations, and product grading is highly desirable
Demonstrated ability to lead cross-functional teams and influence at all organizational levels
Strong financial acumen, including experience managing budgets and P&L responsibility
Agile mindset with the ability to adapt quickly to changing technologies, processes, and business demands
Excellent communication, leadership, and project management skills

Responsibilities

Provide strategic and hands-on leadership for all warehouse and reverse logistics operations, including inbound receiving, outbound fulfillment, inventory control, repair operations, product grading, and kitting.
Own and drive operational performance across key metrics including cost, productivity, quality, safety, service-level attainment, and inventory accuracy
Develop and execute short- and long-term operational strategies aligned with business growth and customer requirements
Manage operating budgets, labor planning, and capacity forecasting to support volume fluctuations and new program launches
Own P&L performance for assigned areas, with accountability for cost control, efficiency, and profitability
Lead, coach, and develop a high-performing management team; build strong succession plans and leadership bench strength
Hire, mentor, and develop talent while fostering a culture of accountability, engagement, and operational discipline
Lead change management initiatives related to automation, system enhancements, and operational scaling
Partner with Engineering and IT to evaluate automation, system improvements, and scalable technology solutions
Collaborate with Supply Chain and Transportation teams to optimize inbound and outbound material flow
Work closely with Training and New Product Development to support new product introductions and process development
Serve as a key operations leader in strategic planning and senior-level discussions
Act as a primary point of escalation for resolving operational, quality, and product-related issues impacting customers
Ensure compliance with all safety, security, regulatory, and company policies and champion a strong safety-first culture