Director of Operations

WalkerHughes•St. Louis, MO

19d

About The Position

The Director of Operations at WalkerHughes Insurance is responsible for driving operational consistency, supporting regional and business unit initiatives, and improving processes across the organization. This role ensures efficient day-to-day operations, oversees facility and vendor coordination, and supports the successful integration of newly acquired agencies. The Director of Operations serves as a key connector between leadership, departments, and field offices, translating organizational priorities into operational execution.

Requirements

Bachelor’s degree in Business, Operations Management, or related field preferred.
Minimum of 5+ years of experience in operations, business operations, or administrative leadership; multi-location or insurance environment preferred.
Experience supporting facilities, vendor management, and office operations strongly preferred.
Demonstrated project management experience with the ability to manage multiple initiatives simultaneously.
Proficiency with project management platforms such as Monday.com or similar tools.
Strong cross-functional collaboration and communication skills.

Responsibilities

Standardize operational templates, tools, and procedures related to vendor management, facilities, and office operations.
Track and reconcile facility and vendor expenses to support budget oversight.
Identify process improvement opportunities and help implement operational efficiencies across Business Units.
Serve as an operational resource to regional leadership, providing updates on facilities, vendors, and office needs.
Coordinate staff training logistics, onboarding support, and company event or travel logistics as needed.
Assist with operational reporting and tracking progress of key initiatives and projects.
Partner cross-functionally with HR, Finance, Marketing, Compliance, IT, and other departments to ensure smooth daily operations.
Coordinate facility needs across office locations, including office setup, relocations, improvements, and general logistics.
Work with the Facilities Manager and vendors on quotes and services related to furniture, signage, utilities, movers, cleaning, and equipment.
Manage shipping, equipment orders, and submission of state-specific vendor information to accounting.
Support onboarding of newly acquired agencies in partnership with the Manager of Integrations.
Collect operational details from new partners and coordinate physical and technology setup for new locations.
Track integration milestones using Monday.com and facilitate communication between new offices and corporate departments.
Organize documentation related to operational transitions, book-of-business recoding, and renewals.
Lead special projects that improve operational efficiency and support organizational growth.
Facilitate cross-department collaboration and ensure alignment during project execution.