Director of Operations

Miner • Nashville, TN

1d • $140,000 - $155,000

About The Position

The Director of Operations will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branches across the assigned territory.

Requirements

• Bachelor’s Degree preferred. Master’s Degree is a plus.
• Experience with multi-site, geographically distributed workforce.
• Operations experience in a branch-based service industry.
• Experience with direct management experience.
• Previous Sales and/or Account Management success, preferred.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Extensive skills in Microsoft Office Products.
• Deep understanding of financial analysis and reporting, key business metrics, forecasting, and annual budgeting.
• Proven ability to thrive in a fast paced, technology driven service environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
• Demonstrated success working in highly collaborative environments with a track-record of accomplishments in measurable business metrics.
• Must possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
• Travel within the region by car or airplane is mandatory.
• Travel expectations is 25-30%.
• The selected candidate will be required to pass a criminal history background check.

Responsibilities

• Direct and oversee all operations in an assigned territory. This includes P&L responsibility.
• Provide guidance and support in planning, organizing and directing the activities of operations and service teams.
• Partner with Regional Vice President to develop and execute strategy and policies.
• Collaborate with Director of Sales to ensure continuity between operations and the sales team.
• Communicate all operational and service-related activities across the team.
• Work with clients, vendors and leaders across the territory to ensure goal congruence and consistently exceed our clients’ and employees’ expectations.
• Manage the overall financial performance of the branches across the assigned territory.
• Drive profitable growth through optimizing operations and effective management of assigned assets (people, financial and material).
• Analyze operational processes and provide recommendations for improvements.
• Analyze maintenance service operations to identify potential customers/markets.
• Implement changes on pricing and gross margins.
• Develop strategic operating plans for the self-perform branches that align with the growth and profitability objectives of the broader organization.
• Coach Managers on appropriate levels of operating and overhead expenses incurred in service operations.
• Account Receivable responsibility with a focus on timely execution for the assigned region.
• Serve as a communication channel to share the best practice strategies and results that will enable growth.
• Drive the effectiveness of service operations and make changes to improve performance and ensure that contractual obligations are completed, and customer satisfaction is achieved.
• Drive accountability for key metrics performance indicators that move the business forward.
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
• Builds and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
• Other duties as assigned by supervisor.

Benefits

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees